A Beginner's Guide to Squarespace Gift Cards

Last Edited Time

Jun 25, 2025 09:39 PM

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Squarespace

ecommerce

gift cards

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AI summary

Learn to set up and manage digital gift cards on Squarespace, including connecting to payment processors, customizing email notifications, and handling refunds, with limitations on partial refunds and custom amounts.

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Platform

Squarespace

How to Set Up Gift Cards on Squarespace

Learn to sell and manage Squarespace gift cards effectively.

Setting Up Your First Gift Card

Before you can sell gift cards, you'll need to connect your site to a payment processor like Squarespace Payments, Stripe, or PayPal. All gift card revenue goes through this processor.

Start by adding a store page to your site. Then add a new product and select 'Gift Card' from the product options.

Add your gift card title and description, plus any images you want to use. You can set up to four preset values (like £25, £50, £100, £200) which appear as a dropdown menu for customers.

From here, you can add tags or categories and choose when to publish the gift card on your store.

Customising Gift Card Emails

When someone buys a gift card, they can send it directly to the recipient via email. The email includes all the gift card details and redemption code.

You can customise these emails through the customer notifications panel to match your brand voice. Navigate to Settings > Communications > Customer Notifications to find the gift card email template.

Handling Refunds and Cancellations

You can manage gift card refunds through the Orders panel, but there are some limitations to know about:

Only completely unused gift cards can be refunded

You can't do partial refunds (it's all or nothing)

Cancelling a gift card automatically triggers a full refund

Many users have asked for more flexible refund options, but these aren't available yet.

Common Questions

Can I sell physical plastic gift cards? No, Squarespace only supports digital gift cards delivered by email.

Can I customise the gift card emails? Yes, use the customer notifications panel to edit the email content and styling.

Can customers enter custom amounts? No, customers can only choose from your preset values. Custom amounts aren't supported.

Can I partially refund a used gift card? No, you can only do full refunds on completely unused cards.

Quick Reference

Gift Card: A digital payment code sent via email that customers can use in your online store

Squarespace Commerce: The built-in platform for managing your online store and products

CSV File: A spreadsheet format you can use to export gift card transaction data

Worth Knowing

Digital gift cards can add real value to your Squarespace store, especially during busy periods like Christmas or Valentine's Day. They're straightforward to set up and customers often appreciate the convenience.

Keep an eye on Squarespace updates, as they occasionally add new features based on user feedback. The current system works well for most stores, even with the refund limitations.