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Jun 25, 2025 09:35 PM
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Squarespace
business information
email compliance
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Add your business name and address on Squarespace to build trust and comply with legal requirements. Use a PO Box for privacy if needed, and ensure compliance with the CAN-SPAM Act by including a physical address in emails. Customize email headers and footers to match your brand.
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Adding Your Business Information to Squarespace
Learn how to add your business details to Squarespace to build trust with customers and meet legal requirements.
TL;DR: Key Points
- Adding business name and address builds credibility and meets legal requirements
- Customise emails with headers and footers to match your brand
- Use a PO Box if you need to protect your home address
- Essential for FTC CAN-SPAM Act compliance
- You can leave the business name field empty if you haven't registered yet
Why This Matters
Adding your business name and address to your Squarespace site does two important things: it builds trust with customers and keeps you on the right side of the law.
Without proper business information, your order confirmations and other automated emails are more likely to end up in spam folders. Plus, if you're selling anything online, the FTC CAN-SPAM Act requires you to include a physical address in commercial emails.
How to Add Your Business Information
On Desktop:
- Go to Settings > Business Information
- Click Customer Notifications
- Select Header and Footer
- Fill in your business name, physical address, and tax registration ID
- Click Save
On Mobile App:
- Tap Settings > Site Settings
- Select Business Information > Invoice & Email
- Enter your legal business name, address, and tax registration ID
- Tap Save
Once saved, these details will appear in all emails sent from your store, including order confirmations and receipts.
What If You Work From Home?
Sharing your home address online isn't always practical or safe. Here are some alternatives:
PO Box: Rent a PO Box from Royal Mail or a private mailbox service. It's professional and keeps your home address private.
Coworking space: If you use a shared workspace, you might be able to use their address (check their terms first).
Business centre: Some business centres rent out addresses for mail forwarding services.
Important: Never use a fake address. It breaks trust with customers and can land you in legal trouble.
If You Don't Have a Business Name Yet
You can leave the business name field empty whilst you sort out registration. In the UK, you'll need to register with Companies House if you're setting up a limited company, or with HMRC if you're going self-employed.
Common Questions
Do I legally need to add my business address?
Yes, if you're sending commercial emails (which includes order confirmations), the CAN-SPAM Act requires a physical address. In the UK, similar rules apply under the Privacy and Electronic Communications Regulations.
Can I customise how these details appear in emails?
Yes, you can edit the header and footer templates to match your brand style whilst keeping the required information visible.
What happens if I don't add this information?
Your emails are more likely to be marked as spam, and you could face penalties for non-compliance with email marketing laws.
Quick Legal Note
The FTC CAN-SPAM Act (and similar UK regulations) requires commercial emails to include a valid physical postal address. This applies to all business emails, including order confirmations and shipping notifications. Fines for non-compliance can be substantial.
Wrapping Up
Adding your business information isn't just about ticking a legal box. It shows customers you're a legitimate business they can trust. Take five minutes to set this up properly, and your customers will notice the difference in how professional your communications look.