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Jun 25, 2025 09:39 PM
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Squarespace
local delivery
local pickup
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Set up local pickup and delivery on Squarespace to enhance customer flexibility. Include clear instructions, manage orders effectively, and customize notifications to improve the shopping experience. Regularly check settings to maintain reliable service and communication.
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Set Up Local Pickup and Delivery on Squarespace
Local pickup and delivery options can boost sales by giving customers more flexibility at checkout. Here's how to set them up properly in Squarespace and avoid common mistakes.
Setting Up Local Pickup
Adding a local pickup option lets nearby customers collect their products without paying shipping costs.
How to Create Local Pickup Settings
- Go to the Pickup panel in your Squarespace dashboard
- Click 'Add pickup option'
- Enter a clear name for this option (customers see this at checkout)
- Add pickup details: location, opening hours, and collection instructions. If you don't want your address public, leave it out here and include it in the pickup-ready email instead
- Under 'Optional information', add a "Taxation Address" for tax purposes. This calculates tax based on the pickup location, not the customer's billing address
- Click 'Save'
Quick tip: Write your pickup instructions clearly. Include things like "Enter through the side door" or "Ring the bell twice" to avoid confusion.
Setting Up Local Delivery
Local delivery works well if you can cover a specific area regularly.
How to Add a Local Delivery Option
- Open the Delivery panel in your dashboard
- Click 'Add delivery option'
- Set your delivery area by entering the country and postal codes you cover
- Set your delivery fee and give the service a clear name like 'Same Day Delivery - Central London'
- Add delivery details: your schedule, delivery times, or courier information
- Save and repeat if you need multiple delivery zones
Managing Orders
When an order is ready:
- Go to Products & Services, then Orders
- Find the order and click on it
- Choose either 'Mark as ready for pickup' or 'Mark as out for delivery'
- Decide whether to send an automatic email to the customer
- Confirm
Need to change an order back? Open it and select 'Mark as pending'.
Pro tip: Customise your notification emails. Generic messages feel impersonal. Add specific pickup instructions or delivery time estimates.
Editing Your Options
You can add custom checkout questions to improve the experience. Ask pickup customers about reusable bags or get delivery preferences.
To Change or Remove an Option
- Go to the Pickup or Delivery panel
- Click 'Edit' or 'Delete' next to the option you want to change
- Save your edits or confirm deletion
Common Questions
Can customers book specific pickup times?
No, Squarespace doesn't support time slot booking. You'll need to handle this through email or phone.
Do local pickup options work with subscriptions?
No, subscription products can't use local pickup at checkout.
How do customers know their order is ready?
When you mark an order as ready, Squarespace automatically emails the customer.
Key Terms
Local Pickup: Customers collect orders from your chosen location
Local Delivery: You deliver orders within specific areas
Taxation Address: The address used to calculate sales tax (based on pickup location, not customer address)
Order Fulfillment: The complete process from order preparation to customer delivery
Getting the Most from Local Options
Local pickup and delivery can set you apart from competitors who only offer standard shipping. The key is clear communication and reliable service.
Check your settings regularly. Update opening hours during holidays, adjust delivery areas if needed, and keep your instruction emails helpful and friendly. Small touches like these turn one-time buyers into regular customers.