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Last Edited Time
Jun 25, 2025 09:35 PM
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Squarespace
stripe integration
payment processing
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AI summary
Customize your Stripe statement descriptor for clearer customer recognition on bank statements, enhancing trust and reducing disputes. This can be done directly in Stripe, but not through Squarespace Payments, and should be kept under 22 characters for best results.
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Customize Credit Card Statements in Stripe on Squarespace
Learn how to edit statement descriptors in Stripe for clearer customer transactions.
TL;DR: Key Points
- Customise what customers see on their credit card statements using Stripe
- A statement descriptor can include your business name or domain for easy recognition
- This feature builds customer trust by providing a clear transaction identifier
- Editing the statement descriptor applies to all transactions processed via Stripe
- Squarespace integration with Stripe doesn't offer customisation for individual transactions
- Statement descriptor customisation isn't available through Squarespace Payments alone
Why Your Statement Descriptor Matters
When customers see a charge on their bank statement, they need to recognise it immediately. A vague or unclear descriptor like "SQ *4829JDKF" will confuse them and might lead to chargebacks or disputes. By customising your Stripe statement descriptor, you give customers a clear reminder of what they bought and from whom.
Step-by-Step: Edit Your Statement Descriptor
Here's how to set up a clear statement descriptor in Stripe:
- Log into your Stripe account (not your Squarespace dashboard)
- Click the Settings icon in the left sidebar
- Select 'Public details' from the menu
- Find 'Public business information' section
- Enter your descriptor in the 'Statement Descriptor' field (use your business name or domain)
- Click 'Save' to apply the changes
Pro tip: Keep it short and recognisable. Use the part of your business name customers know best, or your domain name if that's clearer.
Important Limitations
Squarespace Payments doesn't support this feature. You can only customise statement descriptors if you're using Stripe directly (not through Squarespace's built-in payment system).
The descriptor you set applies to all transactions. You can't create different descriptors for different products or customers.
Common Questions
Will customers see the change immediately?
Yes, all future transactions will show your new descriptor. Changes don't affect past transactions.
What if I use Squarespace Payments instead of Stripe?
You can't customise the statement descriptor with Squarespace Payments. You'd need to switch to direct Stripe integration.
How long can the descriptor be?
Keep it under 22 characters. Banks may truncate longer descriptors, which defeats the purpose.
Quick Reference
Statement Descriptor: The text that appears on a customer's credit card statement identifying where they made a purchase.
Stripe: A payment processor that handles online transactions securely.
Squarespace Payments: Squarespace's built-in payment system (which uses Stripe behind the scenes but with limited customisation options).
The Bottom Line
A clear statement descriptor prevents confusion and reduces payment disputes. It's a small change that makes a big difference to your customers' experience. If you're using Stripe integration (not Squarespace Payments), this takes five minutes to set up and immediately improves how professional your business appears on bank statements.