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Jun 25, 2025 09:35 PM
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squarespace
url management
internal linking
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AI summary
Learn practical fixes for common link issues on Squarespace, including resolving login screen redirects, "page not found" errors, and ensuring external links work properly. Regularly audit links after site changes to maintain professionalism and avoid losing visitors.
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Fix Common Link Problems on Your Squarespace Site
Learn to sort out the most frustrating link issues that crop up on Squarespace sites with these practical fixes.
Quick fixes for broken links
Links going wrong can drive visitors away faster than anything else. Here's how to fix the most common problems I see.
Links sending people to login screens
This happens when your link includes admin bits that visitors can't access. Look for "/config#/" in your URL - that's the giveaway.
Fix it:
- Remove the "/config#/" bit from your URL
- Use the clean URL that visitors should see instead
If you're seeing a logged-in version when you click links, that's just because you're logged into your Squarespace account. Your visitors won't see this. Just make sure your custom domain is set as primary in your settings so people see your proper domain, not the built-in Squarespace one.
"Page not found" errors
Usually means the page moved or there's a typo in the link.
Fix it:
- Check each broken link for spelling mistakes
- Set up URL redirects to send people to the right page automatically
Go to Settings > Advanced > URL Redirects to create these.
Links pointing to wrong domain
Your links should go to your custom domain, not something like "yoursite.squarespace.com".
Fix it:
- Check your link settings use your primary domain
- Reset any links that have reverted to the built-in domain
External links not working
Test external links in a private browsing window to avoid cached versions causing problems.
Fix it:
- Copy the URL you want to link to
- Test it works in an incognito window
- Update your link in Squarespace
- Test again in a fresh private window
Internal links breaking
When linking between pages on your site, use the page title or URL slug in the link editor.
Always test internal links on your live site in a private window after making changes.
QR codes going to wrong pages
QR codes break when you change a page's URL slug after creating the code.
Fix it:
- Update the QR code with the new URL, or
- Set up a redirect from the old URL to the new page
Quick tip: Check all your links after major site changes. A quick audit saves headaches later.
Common questions
Why do my links keep going to login screens?
You're probably using admin URLs that include "/config#/" - remove that bit and use the public URL instead.
My QR code stopped working - what happened?
You likely changed the page URL after creating the QR code. Either update the QR code or set up a redirect.
Links work for me but not visitors - why?
You're probably logged into Squarespace, so you see the admin version. Test links in an incognito window to see what visitors see.
What these terms mean
URL Redirects - Automatically send visitors from an old web address to a new one
URL Slug - The bit at the end of a web address that identifies a specific page
QR Codes - Those square barcodes that link to web pages when scanned
The bottom line
Broken links frustrate visitors and make your site look unprofessional. Check your links regularly, especially after making changes to your site structure. A few minutes spent testing links can save you losing potential customers to 404 errors.