.png?table=block&id=219105a2-9d95-81ad-9fbe-e7f2a3f39f26&cache=v2)
Last Edited Time
Jun 25, 2025 09:35 PM
Do not index
Do not index
Suggested Tag
Squarespace
internal notes
order management
Tags Synced
Tags Synced
AI summary
Learn to efficiently add and delete internal notes in Squarespace orders, ensuring accuracy since notes are private and cannot be edited once saved. Use the app for mobile management, and remember that deleted notes are permanently removed.
Last edited by
Platform
Category
Topic
How to Add and Delete Internal Notes in Squarespace Orders
Learn to add and delete internal notes in Squarespace orders efficiently.
TL;DR: Key Points
• Add internal notes to orders for extra information, instructions, or reminders
• Notes are private and visible only to certain Squarespace user roles
• Notes cannot be edited once saved, so accuracy matters
• Use the Squarespace app for managing notes on mobile devices
• Deleting notes is permanent
Adding Internal Notes
Internal notes help you manage extra order details that keep your Squarespace Commerce operations running smoothly. Here's how to add them on desktop and mobile.
On a Computer
- Go to the Products & Services panel and select Orders
- Pick the order you want to add a note to and click to open it
- Click the Notes tab within the order details
- Type your note in the field
- Click Save
Using the Squarespace App
- Open the Squarespace app and select Orders
- Choose the order you want to add a note to
- Scroll down and tap Internal Notes at the bottom
- Tap Add Note or the plus (+) icon
- Enter your note
- Tap Save or the tick (✓) to save and return to the order details
Pixelhaze Tip: Be clear and specific when writing notes. Since you can't edit them after saving, check for typos or missing information before hitting save.
Deleting a Note
Need to remove a note? Here's how, but remember that once deleted, it's gone forever.
On Desktop
Hover over the note in the Notes tab of the Order Details and click the bin icon.
On iOS
Go to Seller Notes in the order details, click Edit, then tap the delete symbol and confirm by tapping Delete.
On Android
Go to Internal Notes, swipe left on the note you want to remove, and tap Delete to confirm.
FAQs
Can customers see the internal notes added to Squarespace orders?
No, internal notes are private and only visible to site owners, Administrators, and Store Managers.
Can I edit a note once it's saved in Squarespace?
No, once a note is saved, you can't edit it. Make sure your notes are correct before saving.
Are there character limits for notes on Squarespace orders?
There's no set limit, but keeping notes brief works better for clarity and quick reference.
Jargon Buster
Squarespace Commerce: Squarespace's e-commerce platform for building online stores and selling products.
Internal Notes: Private notes added to orders for tracking additional information that only your team can see.
Store Managers: Users with specific permissions to handle day-to-day online store operations on Squarespace, including managing internal notes.
Internal notes are a simple way to keep important order information organised and accessible to your team. These steps will help you use notes effectively in your Squarespace Commerce setup. Just remember to be precise with your entries since you can't edit them once they're saved.