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Last Edited Time
Jun 25, 2025 09:35 PM
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Suggested Tag
custom checkout forms
squarespace
checkout on your domain
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AI summary
To enhance customer service, create a "Delivery Instructions" form in Squarespace checkout, including fields for special instructions, preferred delivery dates, and contact information. This form helps reduce delivery issues and can be customized as needed.
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How to Add Delivery Instructions on Squarespace Checkout
TL;DR: Key Points
- Create a custom checkout form in Squarespace
- Name the form "Delivery Instructions" for clarity
- Include essential form fields like Date, Select, and Phone
- The form appears with all shipping options
- Save the form to implement it in your checkout process
Why Add Delivery Instructions?
Adding delivery instructions to your Squarespace checkout lets customers specify where to leave packages, preferred delivery times, or special handling notes. It's a simple way to reduce delivery problems and keep customers happy.
Setting Up Your Custom Checkout Form
Here's how to create the form:
- Go to Settings → Commerce → Checkout
- Click "Add Form" in the checkout forms section
- Name your form "Delivery Instructions"
- Add relevant fields:
- Text field for special instructions
- Date field for preferred delivery dates
- Select field for delivery preferences (safe place, with neighbour, etc.)
- Phone field for delivery contact
- Save your changes
Testing Your Setup
Before going live, run a test purchase to check everything works. The delivery instructions form should appear during checkout for all shipping options you offer.
Things to Remember
The form shows up for every shipping method, so make sure your fields work for all delivery types. You can edit the form anytime if you need to add or remove fields.
FAQs
Can I customise what fields appear in the delivery instructions form?
Yes, you can add text fields, dropdown menus, date pickers, and phone number fields depending on what information you need from customers.
Will the form appear for digital products too?
No, delivery instruction forms only show for physical products that require shipping.
Can customers skip filling out the delivery instructions?
Yes, unless you mark fields as required, customers can leave them blank. Most businesses make these optional since not everyone needs special delivery arrangements.
Jargon Buster
Custom Checkout Form: A form you create to collect specific information during checkout, beyond the standard name and address fields.
Form Fields: The different input types customers can fill out, like text boxes, dropdown menus, or date pickers.
Final Thoughts
Adding delivery instructions to your checkout process takes about five minutes but can prevent delivery headaches later. Your customers get their packages where they want them, and you get fewer complaints about missed deliveries. It's a simple change that makes everyone's life easier.