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Jun 25, 2025 09:35 PM
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gift messages
squarespace
checkout customization
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AI summary
Add personalized gift messages during checkout on Squarespace by creating a custom form with various field types. Customers can review their messages before completing the purchase, enhancing their shopping experience and making gift-giving easier.
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How to Add Gift Messages to Your Squarespace Checkout
Learn to add personalised gift messages during Squarespace checkout.
Quick Summary
- Add personalised messages to make gift-giving easier for your customers
- Improve customer experience by letting shoppers include special notes for recipients
- Use select, text, and text area fields to customise your checkout form
- Gift messages appear in order details so you can include them with packages
- Always preview your changes before going live
Setting Up Gift Messages in Squarespace
Adding a custom form for gift messages is one of the simplest ways to improve your checkout experience. It lets customers add a personal touch to their orders without making the process complicated.
Here's exactly how to set it up:
Step-by-Step Setup
- Go to your Squarespace settings and find the checkout customisation area
- Create a new form called 'Add a Gift Message'
- Choose your field types based on what information you want:
- Select Field: Use this for dropdown menus with preset options
- Text Field: Perfect for short, single-line messages
- Text Area Field: Best for longer messages where customers need more space
- Save and test the form by previewing your checkout process
Finding Gift Messages After Purchase
Once someone buys something with a gift message, you'll see that message in your order details dashboard. You can print these details and pop them in the package with the gift.
Pro tip: Keep your form simple. The more fields you add, the more likely customers are to abandon their cart.
Common Questions
Will customers see their gift message before completing checkout?
Yes, they can enter and review their message during the checkout process. The message then shows up in your order details.
Can I change the fields in my gift message form?
Absolutely. You can mix and match select fields, text fields, and text areas to create exactly what works for your shop.
How do I check what the form looks like to customers?
After saving your form, use the preview function to see exactly how it appears during checkout.
Quick Reference
Select Field: A dropdown menu where customers pick from options you've set
Text Field: A single-line box for short messages
Text Area Field: A bigger box for longer messages
Order Details: The complete summary of a purchase, including items, customer info, and any special messages
Wrapping Up
Adding gift messages to your checkout takes about five minutes but makes a real difference to your customers. It's particularly useful if you sell items that are commonly given as gifts. The setup is straightforward, and once it's done, you'll have happier customers and more personal shopping experiences without any extra work on your end.