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Jun 25, 2025 09:35 PM
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Squarespace
email campaigns
subscription management
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To cancel your Squarespace Email Campaigns, you can either cancel immediately or disable auto-renewal. Immediate cancellation stops service right away, while disabling auto-renewal allows access until the end of the billing cycle. No refunds are provided for unused time, but you can reactivate your subscription later and retain your data.
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How to Cancel Your Squarespace Email Campaigns
Need to cancel your Squarespace Email Campaigns subscription? You've got two clear options depending on whether you want to stop the service immediately or let it run until your current billing period ends.
Your Two Cancellation Options
Cancel Immediately
This stops your Email Campaigns service straight away. You'll lose access to sending emails and creating new campaigns, but you can still view your existing data and reports.
Steps to cancel immediately:
- Go to your Squarespace dashboard
- Click on Billing in the left sidebar
- Under Subscriptions, find Email Campaigns
- Click 'Cancel subscription'
- Confirm your choice when prompted
Turn Off Auto-Renewal
This lets your current subscription run until the end of your billing cycle, then stops it from renewing. You keep full access until that date.
Steps to disable auto-renewal:
- Go to your Squarespace dashboard
- Click on Billing in the left sidebar
- Under Subscriptions, find Email Campaigns
- Click 'Turn off auto-renew'
- Confirm your choice
Tip: If you're not in a rush, turning off auto-renewal gives you time to export any data you need and plan your next steps without losing access immediately.
What Happens After You Cancel
Your Dashboard Access
You'll still be able to log into your Email Campaigns dashboard after cancellation. You can view:
- Past campaign performance data
- Subscriber lists (though you can't email them)
- Campaign reports and analytics
- Email templates you created
No Refunds Policy
Squarespace doesn't offer refunds for unused time on Email Campaigns subscriptions. If you've paid for a month and cancel halfway through, you won't get money back for the remaining time.
Restarting Your Subscription
Changed your mind? You can reactivate Email Campaigns anytime by going back to the Billing panel and selecting the service again. Your old data and subscriber lists will still be there.
Common Questions
Are refunds available if I cancel my Email Campaigns subscription?
No, Squarespace doesn't provide refunds for any remaining time on your subscription.
What can I access after cancellation?
You can still view your dashboard, past campaigns, subscriber data, and reports. You just can't send new emails or create campaigns.
How do I restart Email Campaigns after cancelling?
Go to your Billing panel, find Email Campaigns under available services, and resubscribe. Your previous data will still be there.
Quick Definitions
Email Campaigns - Squarespace's built-in email marketing tool for sending newsletters and promotional emails to subscribers.
Auto-renew - The automatic billing that continues your subscription each month or year unless you turn it off.
Billing panel - The section in your Squarespace dashboard where you manage all your subscriptions and payment details.
Whether you're cutting costs or switching to a different email platform, these steps will help you cancel cleanly without any surprises on your next bill.