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Jun 25, 2025 09:35 PM
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Squarespace
Etsy integration
customer reviews
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To import Etsy reviews to your Squarespace site, ensure you have a Commerce plan and import your Etsy products first. Reviews will appear on product pages but cannot be customized, and customers must leave reviews on Etsy. Reimport daily to keep reviews updated, as they do not refresh automatically.
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How to Import Etsy Reviews to Your Squarespace Site
Learn how to display your Etsy reviews on your Squarespace site to build trust with potential customers.
What You Need to Know First
Before you start, you'll need a Squarespace Commerce plan. You should also import your Etsy products to your Squarespace site first, as reviews are tied to specific products.
Here's what happens when you import Etsy reviews:
- Reviews appear on product pages but not in the main Customer Reviews section
- You can't change how they look or where they appear
- Customers can't leave reviews directly on your Squarespace site
- All imported reviews show under every product unless you change the settings
- You need to reimport daily to keep reviews current
How to Import Your Reviews
- Go to the Customer Reviews panel in your Squarespace dashboard
- Click the import option next to 'Etsy Reviews'
- Select 'Login and Import'
- Sign into your Etsy account and give Squarespace permission to access your reviews
- Wait up to 20 minutes for reviews to appear (depending on how many products you have)
Quick tip: Make sure your Etsy products are already imported to Squarespace before bringing in the reviews. This makes the process much smoother.
Keeping Your Reviews Updated
Your imported reviews won't update automatically. To refresh them:
- Open the Customer Reviews panel
- Click 'Reimport'
You can do this once per day to make sure your latest Etsy reviews appear on your site.
Managing Problem Reviews
To hide all imported reviews: Turn off the 'Imported Reviews' setting in your dashboard.
To remove a specific review: You can't delete individual reviews from Squarespace. You'll need to contact Etsy to remove the review from their platform first, then reimport your reviews to update your site.
The Limitations You Should Know About
Squarespace's Etsy review import has some restrictions:
- You can't customise how reviews look or exactly where they appear
- Customers must leave reviews on Etsy, not your Squarespace site
- Reviews import in bulk, so they might show under products they weren't originally written for
- The styling matches Squarespace's default review design
Common Questions
Can I change how imported reviews look?
No, you're stuck with Squarespace's default styling for imported reviews.
Can customers leave Etsy reviews directly on my Squarespace site?
No, they need to go to your Etsy shop to leave reviews.
How often should I reimport reviews?
Daily is the maximum, and it's worth doing regularly if you get new reviews often on Etsy.
Quick Definitions
Customer Reviews Panel: The section in your Squarespace dashboard where you manage all customer reviews and imports.
Commerce Plan: Squarespace's paid plans that include e-commerce features like product sales and review management.
Bottom Line
Importing Etsy reviews to your Squarespace site is straightforward, but it comes with limitations. You can't customise the appearance or control exactly where reviews appear, and customers still need to leave reviews on Etsy itself.
Despite these restrictions, showing your Etsy reviews on your Squarespace site can help build trust with new customers. Just remember to reimport regularly to keep your reviews current.