Table of Contents
- How to Manage Discounts on Your Squarespace Store
- TL;DR: Key Points
- Where to find your discount controls
- Understanding combination rules
- What you can combine:
- What you can't combine:
- Tracking your discount performance
- When discounts don't work at checkout
- Who can manage discounts
- Making discounts work for your business
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Last Edited Time
Jun 25, 2025 09:39 PM
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discounts management
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Manage discounts effectively on Squarespace by using the Discounts panel to track usage, understand combination rules, and ensure only authorized users can edit. Set clear purposes for discounts and monitor their performance to avoid losing profit margins.
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How to Manage Discounts on Your Squarespace Store
Running discounts on your Squarespace store doesn't have to be complicated. You've got proper tools built in, but knowing how to use them properly makes all the difference between promotions that work and ones that cost you money.
TL;DR: Key Points
- Use the Discounts panel to manage active, scheduled, and expired promotions
- Learn the combination rules so you can stack discounts without breaking your margins
- Only store Owners and Administrators can access and edit discounts
- Track how often your discounts get used to see what's actually working
- Some discount combinations don't work together (there are good reasons for this)
Where to find your discount controls
Your discount management lives in the Discounts panel under the Selling tab. This works the same whether you're on desktop or using the Squarespace app.
From here, you can edit discount names, change what products they apply to, set up promo codes, and schedule when they go live. It's also where you'll see how many times each discount has been used.
Understanding combination rules
Squarespace has built-in rules about which discounts can work together. This stops customers from stacking so many discounts that you end up losing money on every sale.
What you can combine:
- Single product discount + amount off any order (like £10 off trainers plus £10 off total order)
- Free shipping + any other discount
What you can't combine:
- Two discounts on the same single product
- "Orders over X" discount + "Any order" percentage discount
These restrictions exist for good reason. Without them, customers could potentially get items for free or at prices that wipe out your profit margin completely.
Tracking your discount performance
The Discounts panel shows you exactly how many times each discount code has been used. This data is gold for working out which promotions actually drive sales and which ones just give away margin for no benefit.
You can edit almost everything about a discount after it's created - the name, promo code, which products it applies to, and the schedule. The only thing you can't change is the core discount type once people have started using it.
When discounts don't work at checkout
Sometimes customers hit problems applying discount codes. Here's what usually goes wrong:
- The discount has expired
- Items in their basket don't qualify for the discount
- They're trying to use two codes that can't be combined
- There's a duplicate promo code in the system
Check the discount settings first, then verify the items in their order qualify. If you're still stuck, delete the problematic discount and create it fresh - this fixes most technical glitches.
Who can manage discounts
Only store Owners and Administrators can create, edit, or delete discounts. Contributors and other permission levels can't access this area.
If you need someone else to manage promotions, you'll need to give them Administrator access or handle the discount setup yourself.
Making discounts work for your business
Good discount strategy means being selective. Every discount should have a clear purpose - clearing old stock, attracting new customers, or increasing average order value.
Track which codes actually get used and by how many people. A discount code that gets used once isn't pulling its weight. A code that gets used hundreds of times might be too generous if it's not bringing in enough new customers to justify the lost margin.
Set clear start and end dates for promotions. Open-ended discounts train customers to wait for sales instead of buying at full price.
The Discounts panel gives you everything you need to run promotions properly. The key is using the data it provides to refine your approach over time.