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Last Edited Time
Jun 25, 2025 09:35 PM
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squarespace
payment management
refunds management
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AI summary
Manage payments in Squarespace by accessing the Finance panel for transaction details, processing refunds, and handling chargebacks. Keep records to contest disputes and check transaction history regularly to identify potential issues.
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How to Manage Payments in Squarespace
Getting to Your Payment Information
On Desktop
Head to your Squarespace dashboard and open the Finance panel. Click on any transaction to see:
- Billing and shipping details
- Full payment breakdown
- Order status and history
On Mobile (Android and iOS)
Open the Selling panel, tap Finance, then the Payments tab. Tap any transaction to see the details.
What you'll see for each payment:
- Total amount charged
- Processing fees
- Net amount (what you actually receive)
- Payment method used
- Last four digits of the card and cardholder name
Filtering Your Transactions
You can sort transactions to find what you need quickly:
By type: Filter by Paid, Failed, Refunds, or Chargebacks
By date: Set a date range to see transactions from specific periods
Note: You can't export payment data as CSV or Excel files from Squarespace. This is a current limitation of the platform.
Processing Refunds
Here's how to refund a customer:
- Go to Finance panel, then click Orders
- Find and select the payment you want to refund
- Click 'Refund' in the top-right corner
- Enter the refund amount (can be partial or full)
- Click 'Issue Refund' to process it
If your account balance can't cover the refund, it goes negative. Squarespace will use future payments to balance this out.
Handling Chargebacks
When a customer disputes a charge with their bank:
- You're liable for the disputed amount plus fees
- You can contest it by proving the transaction was legitimate
- Squarespace will email you with steps if you want to fight the chargeback
The key is having good records of the original transaction and delivery.
Tip: Check your transaction history weekly. Spotting patterns early can help you catch problems before they become bigger issues.
Common Questions
Can I export my transaction data?
No, Squarespace doesn't currently support exporting payments as CSV or Excel files.
How long do refunds take to process?
Refunds typically take 5-10 business days to appear on the customer's statement, depending on their bank.
What happens if I get too many chargebacks?
Too many chargebacks can put your payment processing at risk. Keep good records and respond quickly to customer complaints to avoid them.
Quick Reference
Finance Panel: Your central hub for all payment-related activities in Squarespace
Refunds: Money returned to customers. You can process full or partial refunds through the Finance panel
Chargebacks: When customers dispute charges directly with their bank. This bypasses you entirely and can incur additional fees
Squarespace Payments: The built-in payment processor that handles credit cards, PayPal, and other payment methods
The Finance panel gives you everything you need to track money coming in and going out. Bookmark this guide and check your transactions regularly to stay on top of your shop's finances.