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Jun 25, 2025 09:39 PM
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Squarespace
gift cards
ecommerce
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AI summary
Gift cards on Squarespace are digital, non-customizable, and can be used for most products except subscriptions. They can cover taxes and shipping, and customers can use multiple gift cards per order. Management includes selling, refunding, and checking balances easily online.
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How to Set Up and Manage Gift Cards on Squarespace
Learn how to effectively use and manage gift cards in your Squarespace store.
Tags: Squarespace, ecommerce, gift cards, online store, digital products, customer service
Key Points
- Gift cards in Squarespace are digital and cannot be customised or set to expire
- You can sell, refund, and manage gift cards directly through your store's settings
- Gift cards can cover taxes and shipping but not subscription products or adding additional value post-purchase
- Customers can use multiple gift cards per order and check balances online
Understanding Gift Cards on Squarespace
Gift cards on Squarespace are a straightforward way to boost sales and attract new customers. They work as prepaid digital codes that recipients can use as payment for any product in your store, except subscriptions. Let me walk you through how they work and how to manage them effectively.
Setting Up and Selling Gift Cards
To sell gift cards on your Squarespace site:
- Add a gift card as a product type from your dashboard
- Set the available denominations you'd like to offer (custom values aren't available)
- Once live, customers can buy gift cards, which are emailed to recipients immediately
Gift cards in Squarespace don't support physical versions or custom codes and fields. They're applied at checkout, covering everything from the product cost to taxes and shipping.
Managing and Refunding Gift Cards
If you need to stop selling a gift card, simply delete it from your store page. Previously sold gift card codes will remain active, and you can temporarily unlist them if needed.
Refunding a gift card is straightforward:
- Fully unused gift cards can be cancelled and the full amount refunded
- If a gift card was partially used, the remaining balance stays, but no partial refund is available
Redemption and Limitations
Gift cards are versatile but have limitations:
- They cannot be used to purchase subscription products
- They can be redeemed alongside other payment methods if the order total exceeds the gift card's balance
- Customers may use more than one gift card for a single purchase
Pixelhaze Tip: Always keep a close eye on your gift card's management settings and ensure you communicate clearly with your customers about how they can redeem and check balances to improve customer satisfaction.
FAQs
Can gift cards be used for subscription products?
No, gift cards in Squarespace cannot be used for subscription products or pricing plans.
Can gift cards be customised?
Gift cards on Squarespace cannot be edited or customised. They're issued as digital codes only.
How can customers check their gift card balance?
Customers will receive an initial email with the gift card balance, and they can view any remaining balance at checkout.
Can customers use multiple gift cards on one order?
Yes, it's possible to apply multiple gift cards to a single order in Squarespace.
Jargon Buster
- Commerce: The tools and systems that allow your online store to operate, including everything from product listings to payment processing
- Promo Codes: Discounts that customers can apply during checkout to save money on their orders
- Digital Products: Items like ebooks, online courses, or any product that a customer can download or access electronically
- Subscription Products: Products or services that customers pay for on a regular, recurring basis
Final Thoughts
Using gift cards on Squarespace is a practical way to expand your store's offerings and provide flexibility for your customers. They're simple to set up, easy to manage, and offer a direct boost to customer engagement and satisfaction. Whether you're looking to provide versatile gifts or resolve issues with easy refunds, understanding how to work with gift cards in your Squarespace store can lead to happier customers and increased sales.