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Jun 25, 2025 09:39 PM
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Squarespace
squarespace commerce
ecommerce strategies
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To set up free products in Squarespace, set the price to £0.00, ensure free shipping for physical items, and note that billing fields can be skipped for zero-balance orders. Temporary discounts can be applied by using the 'On Sale' feature. No payment processor is needed for free transactions.
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How to Set Up Free Products in Squarespace Commerce
Learn how to easily set up and manage free products on your Squarespace store.
TL;DR: Key Points
- You can offer free products by setting the item price to £0.00 or using discounts
- Free products work only for one-time purchases, not subscriptions
- For physical products, add a free shipping option to keep the checkout total at £0.00
- Customers can check out even without a payment processor connected if the total is £0.00
- Billing fields at checkout can't be completely hidden, but customers can skip them for free items
Creating a Free Product
Setting up free products in Squarespace is simple, whether you're offering physical items, downloads, or services.
Setting up a New Free Product
- Go to the Pages panel on your Squarespace dashboard
- Find a store page and click 'All'
- Double-click a product to open the product editor
- Set the product price to £0.00 and save the changes
Converting an Existing Product
Follow the same steps above, but start by selecting an existing product that you want to make free.
Free Sales and Temporary Discounts
Want to make a product free temporarily? Turn on the 'On Sale' toggle and set the sale price to £0.00. Turn off the toggle to go back to the original price.
You can also create targeted discounts for specific customers or orders above a certain amount. This gives you more flexibility with promotions.
Handling Shipping for Physical Products
If you're selling physical items, you need to set up shipping options. To make sure no charges apply:
- Create a shipping option in your store settings
- Set the shipping rate to £0.00
Checkout Process for Free Products
In Squarespace stores, the price shows as £0.00 in your chosen currency. Billing fields still appear for free products, but customers don't need to fill them in for orders with a zero balance.
Even without a payment processor connected, your checkout works for free orders (though you'll see a notification saying checkout is closed).
Pixelhaze Tip: Add a note on free product pages telling customers they can skip the billing fields.
FAQs
Can I offer free products for subscriptions in Squarespace Commerce?
No, free products only work for one-time purchases on Squarespace.
How can I make a product free temporarily during a sale period?
Turn on the 'On sale' option and set the sale price to £0.00.
Do I need a payment processor connected for customers to check out with free products?
No, you don't need a payment processor for free transactions if the total is £0.00.
Jargon Buster
Squarespace Commerce: Squarespace's platform for creating online stores to sell products and services.
On Sale: A feature that lets you temporarily reduce product prices.
Payment Processor: A service that handles credit card transactions for online and offline businesses.
Wrap-up
Setting up free products on Squarespace Commerce is a smart way to attract new customers or reward existing ones. The payment fields might look confusing at first, but once you've set everything up, the process runs smoothly for both you and your customers. Use these options to strengthen your e-commerce strategy on Squarespace.