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Last Edited Time
Jun 25, 2025 09:35 PM
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Squarespace
shipping management
customer experience enhancement
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AI summary
To track customer shipments in Squarespace, add tracking numbers to fulfilled orders, access tracking via the website or app, and consider using the Aftership extension for a branded tracking page and automated updates. Customers can track orders through confirmation emails or their account. Consistent updates enhance customer trust and reduce inquiries.
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How to Track Customer Shipments in Squarespace
Key Points
- Add tracking numbers to fulfilled orders to enable shipment tracking
- Access shipment tracking through both the Squarespace website and mobile app
- Set up a branded tracking page using the Aftership extension
- Automate delivery updates to keep customers informed
- Customers can track shipments via their confirmation email or account
Viewing Shipment Tracking Information
From Your Computer
- Go to the Products & Services panel and click Orders
- Use the drop-down menus to filter your orders. Choose 'Fulfilled' under All Statuses for shipped orders, or use the Shipping filter under All Methods
- Search for a specific order by order number, customer email, or name (don't include the hashtag when entering an order number)
- Click on the order to open its details
- In the Delivery section, click the tracking number. This opens the carrier's tracking website in a new tab
From the Squarespace App
- Tap Commerce, then Orders
- Tap the Pending drop-down menu and select Fulfilled
- Tap the specific order to see more details
- Scroll to the Delivery section and tap the tracking number. This opens the carrier's tracking site
- Return to the order details by tapping 'Done' or the back arrow
Better Shipment Tracking with Extensions
The built-in tracking works fine, but you can improve the customer experience by adding the Aftership extension. This creates a branded tracking page on your site and can send automated delivery updates.
Aftership consolidates tracking from multiple carriers and keeps everything under your brand. While Squarespace handles connecting or disconnecting extensions, you'll need to contact Aftership directly for detailed support with their service.
Pixelhaze Tip: Keep tracking information updated consistently. It builds customer trust and cuts down on "where's my order?" emails. Set up automated alerts that notify customers at key shipping stages.
Common Questions
Can customers track their orders themselves?
Yes, customers can check their order status using the link in their shipping confirmation email or by logging into their customer account on your site.
Can I create a branded tracking page?
Yes, you can set up a custom tracking page that matches your store's design using the Aftership extension. This looks more professional than sending customers to the carrier's generic tracking page.
Is there a limit on tracking numbers per order?
Squarespace doesn't specify a limit, so you can add tracking numbers for multiple packages from the same order if needed.
Quick Definitions
Fulfilled Order: An order that's been processed, packed, and shipped to the customer.
Tracking Number: The unique code from your shipping carrier that lets you and customers follow a package's progress.
Branded Tracking Page: A custom page on your website where customers can check shipment status, designed to match your brand.
Aftership Extension: A third-party service that integrates with Squarespace to provide better shipment tracking and automated customer updates.
Wrapping Up
Good shipment tracking keeps customers happy and reduces support queries. Whether you use Squarespace's built-in tracking or upgrade with an extension like Aftership, the key is keeping customers informed without them having to chase you for updates. Set it up once, and it runs itself.