Managing Donations on Squarespace

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Jun 25, 2025 09:35 PM

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donation management

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Manage donations on Squarespace by using the Donations dashboard for tracking, handling refunds through payment processors, setting up recurring donations with customer accounts, and customizing confirmation emails to enhance donor experience.

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Squarespace

How to Manage Donations on Squarespace

Learn how to handle donations, set up recurring gifts, and keep your donors happy with Squarespace's built-in tools.

TL;DR: Key Points

View all donations through the Donations dashboard and export data to CSV

Handle refunds through your payment processor (Stripe, PayPal, or Squarespace Payments)

Set up multiple donation funds with custom amounts and messaging

Enable customer accounts for recurring donations (required)

Cancel recurring donations directly from donor profiles

Customise confirmation emails to match your brand

Understanding Your Donations Dashboard

Your Donations dashboard shows total amounts and individual contributions from donation blocks on your site. Click "View all" under Contributions to see a detailed breakdown of every donation.

You can export this data to CSV for your records or accounting software. Just look for the export option in the Contributions panel.

Viewing Individual Donations

Click on any donation to see the full details: donor contact information, payment method, and donation amount. You won't see full credit card numbers (for security), but you can view partial payment details through your payment processor if needed.

Handling Refunds

Refunds go through your payment processor, not Squarespace directly. Here's how:

Go to the specific donation in your dashboard

Click "View payment"

Follow your processor's refund process (Stripe, PayPal, or Squarespace Payments)

Important: Refunded donations stay visible in your Donations panel but get marked as refunded. You can't delete them completely.

Managing Recurring Donations

Cancelling Recurring Donations

To stop future donations from a recurring donor:

Find the donor's profile in your dashboard

Click "Recurring"

Select the fund you want to cancel

Cancel future payments

Setting Up Recurring Donations

Recurring donations need customer accounts enabled. Go to your site settings and turn on customer accounts... read more