Table of Contents
- Squarespace Customer Account Management Made Simple
- Setting Up Customer Accounts in Squarespace
- Enabling Account Creation
- Customising Welcome Emails
- What Customers Need to Register
- How Customer Account Management Works
- Signing In and Managing Account Details
- Updating Email and Payment Details
- Frequently Asked Questions
- Quick Reference
- The Bottom Line
.png?table=block&id=219105a2-9d95-8104-8b14-e23c57dc6562&cache=v2)
Last Edited Time
Jun 25, 2025 09:35 PM
Do not index
Do not index
Suggested Tag
Squarespace Customer Account Management
customer accounts
Squarespace
Tags Synced
Tags Synced
AI summary
Setting up customer accounts in Squarespace enhances the checkout experience by allowing customers to save payment details, manage orders, and receive customized welcome emails. Account management includes updating personal information with security verification, while only site owners can delete accounts. Regularly check account settings for optimal operation.
Last edited by
Platform
Category
Topic
Squarespace Customer Account Management Made Simple
Learn how to set up and manage customer accounts properly on your Squarespace store to improve the checkout experience and keep customers coming back.
Setting Up Customer Accounts in Squarespace
Enabling Account Creation
When you turn on customer accounts in Squarespace, your customers can create an account during checkout or by clicking a Sign In link in your navigation menu. This makes life easier for repeat customers because they can save their payment and billing details for quicker checkouts next time.
Customising Welcome Emails
Every new customer gets a Welcome email when they create an account. You can customise this email to match your brand voice and include any important information they need to know about shopping with you.
What Customers Need to Register
To set up an account, customers need to enter their email, shipping, and billing information. They can choose to save this information for future purchases. For security, only the last four digits of their saved payment methods show up in their account.
How Customer Account Management Works
Signing In and Managing Account Details
Customers can log in using the Sign In link in your navigation menu or through a direct link in their order confirmation email. Once they're logged in, they can manage their orders, subscriptions, and payment methods through their Account dashboard.
Updating Email and Payment Details
Customers can update their email addresses and payment methods directly from their Account dashboard. Any changes trigger verification emails for security, so you know the actual account holder made the updates.
Quick tip: Check your account management settings regularly to make sure they still work with how you run your business and handle customer service.
Frequently Asked Questions
Can customers delete their own Squarespace accounts?
No, only site owners and admins can delete customer accounts. You'll find this option in the Contacts panel.
What should I do if a customer gets an error when changing their email address?
Tell them to follow the specific guidance in the error message. Usually it's about making sure emails match or fixing duplicate account issues.
Can Squarespace Customer Support help customers with account problems like changing email addresses?
No, Squarespace Customer Support can't modify customer account emails for security reasons. They can guide customers on how to fix issues themselves.
Quick Reference
Customer Accounts: Profiles that let customers store personal information and manage orders.
Verification Email: A security email sent to confirm important changes to a customer's account.
Member Sites: Squarespace platforms that offer exclusive content or services to registered members.
Subscription Products: Items or services paid for on a recurring basis that require customer account information for billing.
The Bottom Line
Customer accounts are essential for running a proper Squarespace online store. When customers can manage their orders, subscriptions, and personal information themselves, you create a better user experience and make your operations run more smoothly. Check your customisation options and settings regularly to keep your site working well for your customers.