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Jun 25, 2025 09:35 PM
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Squarespace
payment management
user permissions
financial settings
account roles
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Understanding user roles in Squarespace Payments is crucial for managing access to financial settings. The new "Payments account owner" role provides enhanced control, while only site owners can initially set up payments. Ownership transfer requires contacting support, and different roles have varying access levels to financial features.
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Squarespace Payments User Permissions Guide
Managing who can access what in your Squarespace Payments account matters more than you might think. Get the roles wrong and you could end up locked out of your own payment settings or give someone access to sensitive financial data they shouldn't have.
Quick summary: Squarespace added a new "Payments account owner" role that sits above regular site permissions. Only site owners or admins can set up payments initially, but ownership can be transferred through support. Store managers get limited access to payment features.
The Payments Account Owner Role
Squarespace recently added a specific "Payments account owner" role that works separately from your usual site permissions. This creates an extra layer of control over who can access your financial settings and bank account details.
This isn't just about tidying up permissions. It's practical protection for your business finances, especially if you have multiple people managing different parts of your site.
Setting Up Your Payments Account
Only site owners or administrators can create a Squarespace Payments account initially. Whoever sets it up automatically becomes the Payments account owner with full control over the payment system.
This makes sense from a security perspective, but it can create problems if that person leaves your business or you need someone else to handle the financial side of things.
Moving Payments Ownership to Someone Else
You can transfer Payments account ownership, but you'll need to contact Squarespace support to do it. They can't do this transfer automatically because it involves sensitive financial access.
Before requesting a transfer, make sure the new owner has the right site permissions (owner or admin level) and understands what they're taking on.
What Each Role Can Actually Do
Website Owners and Administrators
These roles can:
- Create a Payments account
- Connect or disconnect the account from websites
- Access the full Payments dashboard
- Manage all financial settings
- View transaction history and reports
Payments Account Owner
This role has everything owners and admins can do, plus specific financial privileges like:
- Connecting and updating bank account details
- Changing payout settings
- Managing tax information
- Accessing the most sensitive financial controls
Website Store Managers
Store managers have much more limited access. They can:
- View the account status
- Process refunds
- Update basic settings
- See transaction details
But they cannot connect or disconnect the Payments account or access bank account settings.
Tip: Keep your admin and owner contact details current. If team members leave and you can't access the Payments settings, sorting it out through support takes much longer than preventing the problem in the first place.
Common Questions
Can I transfer Payments ownership myself?
No, you'll need to contact Squarespace support. They handle this manually because it involves financial account access.
What exactly can a Payments account owner do that others can't?
They have complete control over financial settings, including bank connections, payout schedules, and tax information. Regular admins can see most payment features, but the owner controls the sensitive financial bits.
Why can't my store manager connect our Payments account?
Store managers have limited permissions by design. They can handle day-to-day transaction management but can't make changes that affect how money flows in and out of your business.
Key Terms Explained
Squarespace Payments - Squarespace's built-in payment processing service that lets you accept credit cards and other payments directly through your site.
Payments Account Owner - The person with complete control over your Payments account, including bank connections and financial settings.
Payments Dashboard - The control panel where you manage transactions, view reports, and adjust payment settings.
Permissions - The level of access each person has to different parts of your Squarespace site and Payments account.
Getting your Squarespace Payments permissions right protects your business and prevents access headaches later. Whether you're running everything yourself or have a team, understanding who can do what with your payment settings helps avoid problems before they start.