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Jun 25, 2025 09:35 PM
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Squarespace
product management
sold out products
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AI summary
Effectively manage sold-out products on Squarespace by setting stock levels to zero, customizing sold-out labels, using product waitlists for notifications, and adjusting variant displays to enhance customer experience and maintain interest.
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Managing Sold Out Items on Squarespace
Learn how to handle, customise, and display sold out products in Squarespace effectively.
Key Points
- Set a product's stock level to zero to mark it as sold out
- Customise the "Sold Out" label text via the Product Status panel
- Use product waitlists for shoppers to get stock notifications
- Customise the colour and style of sold out labels via Site Styles
- Understand variant display options to manage sold-out variants
- Address common challenges like label colour customisation and waitlist setup
Setting a Product as Sold Out
Here's how to change the stock status of your product on Squarespace:
- Access the Products & Services panel and select Products
- Hover over the product you need to update, and click on Stock quantity
- Enter
0for the quantity to automatically mark it as sold out. For products with variants, expand the variants section and set the stock for each to0
- On mobile, after navigating to your product, tap Quantity or Stock and adjust to
0. Confirm by tapping Done
Pro tip: Regularly updating your inventory levels helps avoid manual adjustments and manages customer expectations better.
Customising the "Sold Out" Label
You can change the messaging for out-of-stock products to fit your brand:
- Navigate to the Product Status panel
- Click on Out of Stock, then edit the label in the text field provided
- Enter your custom label text, such as "Unavailable" or "Temporarily Out of Stock", and click Save
Styling Sold-Out Labels
You can adjust the colour and placement of sold-out labels to match your site's theme.
Colour Customisations
- Store Pages: Follow the path Products > Status
- Product Details: Use Product details page > Description settings
- Product Blocks: For version 7.1, it's typically white text on a black background. For version 7.0, it matches your site's Product: Status badges style configurations
Label Placement
- Store Pages: The label moves based on text alignment (middle, left, right)
- Product Details Pages: Usually found beneath the price
- Product Blocks: Usually positioned to the right
Managing Variant Displays
You can dim variant options or label them as "(Sold Out)" based on your display preferences:
- Go to Product Status, select Out of Stock
- For drop-down menus showing sold out labels, switch the Show in variant dropdown toggle off to hide them
- Save your changes
Using Product Waitlists
Squarespace doesn't include a back-order system, but enabling product waitlists keeps potential customers informed:
Enable waitlists in the product settings to allow customers to sign up for notifications when items are back in stock.
Common Questions
Can I customise the colour and placement of the sold-out label in Squarespace?
Yes, within the settings for site styles, you can change the sold-out label colours and decide where they appear on your page.
Is there a back-order system available in Squarespace?
No, Squarespace doesn't currently have a back-order feature, but it does offer product waitlists.
How can I manage variant options for sold-out products in Squarespace?
Manage these from the Product Status panel, where you can adjust the visibility and labelling of sold-out variants.
Quick Definitions
Variant: Any distinct variation of a product, typically in terms of size, colour, or material.
Product Waitlist: A feature that lets customers sign up to receive notifications when an out-of-stock item becomes available again.
Back-Order System: This system allows customers to order products that aren't currently in stock, understanding that there will be a delay in shipping.
Site Styles: Customisable elements within a Squarespace site, including colours, fonts, and layouts that determine the overall look.
Final Thoughts
Managing sold-out products properly on Squarespace keeps your customers well-informed and improves their shopping experience. Customising the sold-out notices and using waitlists helps maintain customer interest, even when products are temporarily unavailable. Getting these elements right makes your online store run more smoothly and look more professional.