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Jun 25, 2025 09:35 PM
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Squarespace
shipping integration
order management
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AI summary
Efficiently manage order fulfillment on Squarespace using the mobile app and shipping extensions. Mark orders as fulfilled, fix mistakes easily, and connect with carriers for automatic tracking updates to enhance customer satisfaction and streamline operations.
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Streamline Order Fulfillment on Squarespace
Handling order fulfillment in Squarespace properly keeps your customers happy and your business running smoothly. Whether you're shipping physical products or marking services as complete, Squarespace gives you the tools to manage everything from your desktop or phone.
Fulfilling Orders on Squarespace
Here's how to mark orders as fulfilled:
- Go to Products & Services, then click Orders
- Select 'Pending' from the dropdown menu
- Click on an order to see its details
- Hit 'Mark as Fulfilled' to update the status
- Add tracking numbers if you're shipping something
Quick tip: Connect your shipping carrier (Royal Mail, DPD, etc.) directly through Squarespace's shipping extensions. This automatically links tracking numbers to the carrier's website, so customers can track their orders without you having to send separate emails.
Using the Squarespace Mobile App
The mobile app is brilliant for managing orders when you're away from your desk.
Setting Up Notifications
- Download the Squarespace app and log in
- Tap 'More', then 'Notifications'
- Turn on alerts for new orders and low inventory
Managing Orders on Mobile
- Open the Orders section in the app
- Switch between Pending, Fulfilled, or Cancelled using the filters
- Tap an order and hit 'Fulfill order' at the bottom
Quick tip: Set up fulfillment reminders in the app. This stops orders from sitting in your pending list too long, which customers hate.
Fixing Mistakes
Marked something as fulfilled by accident? No problem:
- Go back to the Orders panel
- Find the order you need to change
- Click 'Mark as Pending' to undo the fulfillment
Checking Payment Details
Sometimes you need to dig into the payment information:
- Open the order details
- Scroll down and click 'View payment'
- This takes you to your payment processor (Stripe, PayPal, etc.) where you can see transaction details
Shipping Extensions That Actually Help
Squarespace works with several shipping services that can save you time:
- Easyship: Good for international shipping
- Shippo: Solid all-rounder with competitive rates
- ShipStation: Best if you're doing high volume
Connecting a Shipping Extension
- Go to Settings in your Squarespace dashboard
- Click Shipping, then 'Connect Shipping Extension'
- Follow the setup steps for your chosen service
Why bother? These extensions create shipping labels automatically and sync tracking numbers back to Squarespace. Less manual work means fewer mistakes.
Common Questions
Can I fulfill service orders the same way as physical products?
Yes, the process is identical. For services, 'fulfilled' just means you've completed the work instead of shipped something.
What if I mark something as fulfilled by mistake?
Just go back to the order and click 'Mark as Pending'. It switches back immediately.
How do I see payment details for an order?
Click 'View payment' in the order details. This opens your payment processor where you can see the full transaction.
Quick Reference
Squarespace: Website builder that doesn't require coding knowledge
Tracking Number: Unique code that lets customers follow their package's journey
Getting your fulfillment process sorted makes a huge difference to how professional your store feels. Customers get proper updates, you stay organised, and everything runs more smoothly. The mobile app and shipping extensions are worth setting up properly - they'll save you hours each week once you're using them regularly.