Last Edited Time
Jun 25, 2025 09:43 PM
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Squarespace
checkout on your domain
abandoned checkout emails
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AI summary
Optimize your Squarespace checkout by enhancing its appearance, enabling express checkout, recovering abandoned carts, and customizing emails. Ensure the checkout process feels trustworthy and professional while adhering to Squarespace's limitations. Test changes before publishing to ensure a smooth customer experience.
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Streamline Your Squarespace Checkout Page
Enhance your Squarespace checkout for a smoother customer journey.
Your checkout page can make or break a sale. Get it right, and customers sail through their purchase. Get it wrong, and they'll abandon their cart faster than you can say "conversion rate".
The good news? Squarespace gives you plenty of ways to polish your checkout experience without needing to touch a line of code.
Getting Your Checkout Right From the Start
Your checkout needs to do two things well: look trustworthy and work smoothly. Customers are already hesitant about spending money online, so anything that feels clunky or off-brand will send them running.
Think about it from their perspective. They've found something they want, added it to their cart, and now they're ready to pay. This is the moment that matters most for your business.
Finding Your Cart and Checkout Settings
Head to your Settings panel and look for the Cart and Checkout sections. This is where the magic happens.
You can switch on express checkout options, choose between light and dark themes for your shopping cart, and set up basics like minimum order amounts. If you're selling appointments or limited spots for events, you can configure those restrictions here too.
Want customers to check out on your custom domain rather than Squarespace's? There's a setting for that as well.
Making the Checkout Experience Work Better
Turn on abandoned checkout recovery if you're on Commerce Advanced. This sends automatic emails to customers who started buying but didn't finish. It's one of the easiest ways to recover lost sales.
Customise your receipt emails to include important information like your returns policy or VAT details. Set up default billing addresses if most of your customers are local, and add extra fields to collect phone numbers or delivery instructions.
These small touches make the whole process feel more professional and reduce the back-and-forth emails later.
Styling Your Checkout and Cart Pages
Your checkout page should look like it belongs to your brand, not like a generic template. Use the Checkout panel to adjust colours and styling so everything matches your site.
Be careful with shopping cart styling changes though. Some adjustments affect your entire site's colours, not just the cart page. Always use the style editor's preview feature to check how changes look across your site before publishing.
Working With Squarespace's Limits
Not everything can be customised. You can't change certain default text fields or modify how collection item links work in checkout. Some of the core checkout flow is locked down by Squarespace.
But you can extend what's possible with third-party tools. Services like Delighted integrate well with Squarespace for sending post-purchase surveys, helping you understand what customers think about their experience.
Common Questions
Can I remove default fields like tax and shipping from checkout?
No, these are required fields that Squarespace controls. They'll show automatically based on your commerce settings and location.
How do I customise the emails customers get after buying?
Go to Settings > Commerce > Customer Notifications. You can edit the content and styling of confirmation emails, shipping notifications, and more.
Can I change the Shopping Cart header text size?
Yes, but it's done through your site's overall typography settings in Design > Site Styles, not specifically in the cart settings.
Quick Definitions
Cart and Checkout Panels: The settings areas in Squarespace where you control how shopping and purchasing works on your site.
Abandoned Checkout Recovery: Automatic emails sent to customers who added items to their cart but left without buying.
Additional Fields: Extra form fields you can add to checkout to collect customer information like phone numbers or special requests.
Extensions: Third-party tools that connect with your Squarespace site to add extra features.
Pro Tip
Before you publish any checkout changes, place a test order yourself. Use a different browser or incognito mode so you see exactly what customers experience. Check every step from adding items to receiving the confirmation email. It's the only way to spot problems before your customers do.