Transfer Your Subscriptions to Squarespace
TL;DR:
- Move your subscription business from Moonclerk or PayWhirl directly into Squarespace
- Keep everything under one roof for simpler management and a cleaner customer experience
- Existing subscribers will need to sign up again on your new Squarespace setup
- Get direct support from Squarespace's team instead of juggling multiple platforms
Moving your subscription service to Squarespace makes sense if you're already using their platform for your website. Instead of managing payments through separate tools like Moonclerk or PayWhirl, you can handle everything in one place.
This creates a smoother experience for your customers and cuts down on the admin work for you. Your branding stays consistent, and you won't need to explain why payments happen on a different platform.
Getting Ready to Switch
Review What You Currently Have
Start by making a list of your active subscriptions. In Moonclerk, check your Forms dashboard. In PayWhirl, look at your Plans dashboard. Note down the pricing, renewal periods, and how many active subscribers you have for each plan.
Set Up Your Squarespace Store
If you don't have a store section yet, add one through your Squarespace dashboard. Create new products for each subscription you want to offer, making sure to set them as recurring purchases with the right billing cycles.
You can schedule these products to go live at a specific time, which helps you coordinate the switch without confusing customers.
Tell Your Customers What's Happening
Send an email to your subscribers explaining the change. Be clear that they'll need to set up their subscription again on your Squarespace site. Give them the direct links to the new subscription pages and explain why this change benefits them.
Some customers might be annoyed about having to re-subscribe, so focus on the positives like better integration and support.
Cancel Your Old Subscriptions
Once you've moved everyone over, cancel the subscriptions in your old platform. In Moonclerk, use the Forms dashboard to terminate active plans. In PayWhirl, cancel subscriptions through their main interface.
Don't rush this step. Make sure you've given customers enough time to move over before you pull the plug on the old system.
Clean Up Your Site
Remove any embedded code that connects to Moonclerk or PayWhirl from your Squarespace pages. Delete old subscription pages that are no longer needed. This prevents confusion and keeps your site tidy.
Important Limitations to Know
Squarespace subscriptions only work for physical products and services. If you're selling digital downloads as subscriptions, you'll need to stick with your current platform or find another solution.
Also, there's no way to import your existing subscriber payment details. Everyone has to manually sign up again, which means you'll likely lose some customers during the transition.
FAQs
Can I import my subscriber list to Squarespace?
No, there's no direct import feature for payment details. Customers need to manually resubscribe on your Squarespace site.
Do Squarespace subscriptions work for digital products?
Currently, only physical and service products can be set up as subscriptions. Digital products aren't supported.
What kind of support does Squarespace offer for subscriptions?
Squarespace provides full customer support for subscription products, covering both setup and ongoing management issues.
Will I lose customers during the switch?
Probably some, since people need to actively resubscribe. Good communication and timing can minimize this.
Jargon Buster
Subscription Products – Items or services that customers pay for repeatedly on a schedule, like monthly deliveries or access to services.
Payment Processor – The service that handles the actual money transfer when customers pay for something online.
Billing Cycle – How often a subscription charges the customer, like monthly or yearly.
Wrap-up
Switching to Squarespace subscriptions simplifies your business by putting everything in one place. Yes, you'll need to get customers to resubscribe, and you'll lose some along the way. But the trade-off is a cleaner, more professional setup that's easier to manage.
The key is clear communication with your customers and giving them enough time to make the switch before you turn off the old system.
Ready to streamline your subscription business? Join Pixelhaze Academy for step-by-step guidance on getting the most out of your Squarespace setup.