Squarespace Payments Settings Guide
TL;DR:
- Access payment settings through Settings > Selling > Payments
- Update business details, payout descriptors, and billing statements in one place
- Toggle payment methods on or off based on what you want to accept
- Use test mode to trial transactions without real money changing hands
- Contact support for account transfers or disconnections
Getting your Squarespace Payments settings right means smoother transactions and clearer financial records. Here's how to configure everything properly.
Finding Your Payment Settings
Head to your main menu, then Settings > Selling > Payments. Click 'Manage Settings' to access all your payment configuration options.
Business Details
Your business information affects how payments are processed and displayed. Here's how to update it:
- Open Settings > Selling > Payments
- Click 'Manage Settings'
- Use the pencil icon next to any section you want to change
- Update your contact information
- Click 'Submit' to save
Keep in mind that changing business details might trigger a re-verification of your account. This can temporarily pause payment processing while Squarespace confirms your new information.
Payout Descriptors
This is what appears on your bank statements when Squarespace sends you money. To customise it:
- Go to Manage Settings under Squarespace Payments
- Find 'Payout Descriptor'
- Add up to 22 characters that clearly identify your business
- Click 'Save' at the top
Customer Billing Statements
This text shows up on your customers' bank statements when they buy from you:
- Enter Manage Settings under Squarespace Payments
- Scroll to 'Customer Billing Statement'
- Type your business name or identifier (22 characters max)
- Save your changes
Payment Methods
You can control which payment types your site accepts:
- Access Manage Settings in the Payments section
- Click the 'Payment Methods' tab
- Toggle each payment type on or off
Common options include major credit cards, PayPal, Apple Pay, and Google Pay. Only enable what you actually want to accept.
Account Status
Check your Finance panel to see if your account is active. Any issues or required actions will show up here with clear instructions on what to do next.
Test Mode
Test mode lets you process fake transactions to check your setup works properly:
- Open Settings > Selling > Payments
- Find 'Test Mode'
- Toggle it on or off
When test mode is active, you can go through the entire purchase process without any real money changing hands. This is perfect for testing new product setups or checkout flows.
Account Transfers and Disconnections
If you need to transfer your Squarespace Payments account to another site or disconnect it entirely, contact Squarespace Customer Support. They'll walk you through the process and make sure everything transfers smoothly.
FAQs
How do I change what appears on my bank statements?
Go to Manage Settings under Squarespace Payments, find 'Payout Descriptor', enter your preferred text (up to 22 characters), and save.
What should I do if there's an action needed on my account?
Check the Finance panel for any banners or notifications. These will tell you exactly what needs to be done and provide step-by-step instructions.
Can I turn off test mode once I've finished testing?
Yes, just toggle test mode off in Settings > Selling > Payments. Make sure to do this before going live, or real customers won't be able to complete purchases.
Jargon Buster
Payout Descriptor: The text that appears on your bank statements when Squarespace transfers money to you from sales.
Customer Billing Statement: What your customers see on their bank statements when they buy from you.
Test Mode: A setting that lets you process fake transactions to test your e-commerce setup without real money being involved.
Wrap-up
Getting your payment settings configured properly from the start saves headaches later. Take a few minutes to set up clear descriptors for both your bank statements and your customers' statements. This makes financial tracking much easier for everyone involved.
If you're launching a new store, always test your checkout process in test mode first. Better to catch any issues before real customers try to buy from you.
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