Processing Orders in Wix: A Complete Guide

Learning Objectives

By the end of this chapter, you'll be able to:

• Navigate the Wix orders dashboard confidently
• Confirm payments and update order statuses efficiently
• Handle multiple orders and manage backorders effectively
• Set up automated processes to save time

Introduction

Running a Wix store means dealing with orders every day. The difference between a smooth operation and a chaotic one often comes down to how well you handle order processing. When customers place orders, they expect quick confirmations, regular updates, and fast dispatch. Get this right and you'll build trust. Get it wrong and you'll spend hours dealing with complaints.

This chapter shows you exactly how to process orders in Wix, from the moment payment comes through to marking orders as shipped. You'll learn the essential steps, discover time-saving shortcuts, and pick up strategies for handling busy periods when orders pile up.

Lessons

Confirming Payments

Every order starts with payment confirmation. This is your first chance to reassure customers their purchase went through successfully.

Here's how to confirm payments in Wix:

1. Log into your Wix dashboard
2. Click on the 'Orders' tab in your site menu
3. Find the order you need to confirm (new orders appear at the top)
4. Click on the order to open its details
5. Check the payment information matches what you expect
6. Click 'Confirm Payment' if everything looks correct

The order status will change from 'Payment Pending' to 'Confirmed'. Your customer gets an automatic email notification when this happens.

Updating Order Status

Keeping customers informed prevents anxiety and reduces support queries. Wix makes status updates straightforward.

To update an order status:

1. Go to your Orders section
2. Click on the specific order
3. Find the 'Order Status' dropdown menu
4. Select the new status (Processing, Shipped, Delivered, etc.)
5. Click 'Save' to apply the change

Customers receive automatic email updates when you change their order status. This keeps them in the loop without you having to send individual messages.

Handling Multiple Orders

When orders start flowing in regularly, processing them one by one becomes inefficient. Wix's bulk actions feature speeds things up considerably.

To process multiple orders at once:

1. Go to your Orders dashboard
2. Use the checkboxes to select multiple orders
3. Click 'Bulk Actions' at the top of the list
4. Choose your action (Update Status, Print Labels, Export, etc.)
5. Apply the changes to all selected orders

This works particularly well for marking multiple orders as 'Shipped' or 'Processing' at the same time.

Managing Backorders

Backorders happen when customers order items you've temporarily run out of. Handle these carefully to maintain customer satisfaction.

When dealing with backorders:

1. Identify out-of-stock items with pending orders
2. Update the order status to 'Backordered'
3. Contact customers with realistic restock dates
4. Process backorders in the order they were received
5. Update customers when stock arrives

Setting Up Automated Updates

Reduce your workload by automating routine status updates. Wix connects with shipping providers to track packages automatically.

To set up automated tracking:

1. Go to Settings in your dashboard
2. Select 'Shipping & Fulfillment'
3. Connect your shipping provider account
4. Enable automatic status updates
5. Choose which statuses to update automatically

Once configured, orders automatically update to 'Shipped' when you print labels, and 'Delivered' when packages arrive.

Practice

Try these exercises with your Wix dashboard:

1. Find an old order and practice updating its status
2. Select three orders and use bulk actions to export their details
3. Set up low stock alerts for your five most popular products
4. Check your shipping settings and connect a provider account

The more familiar you become with these processes, the faster you'll handle real orders.

FAQs

How quickly should I confirm payments?
Aim to confirm payments within 2-4 hours during business hours. Customers appreciate quick confirmation, especially for urgent orders.

Can I customise the automatic emails customers receive?
Yes, go to Settings > Communications to edit order confirmation and status update emails. Keep them friendly but professional.

What if a payment shows as pending for days?
Contact the customer to check their payment method. Sometimes bank transfers take longer, or credit cards get declined after the initial authorisation.

How do I handle cancelled orders?
Change the status to 'Cancelled' and process any refunds through your payment provider. Wix tracks cancelled orders for your records.

Can I set different shipping rates for different products?
Yes, you can set shipping rules by product weight, category, or destination. Check the Shipping & Fulfillment settings for detailed options.

Jargon Buster

Order Status – Labels showing where each order sits in your fulfillment process (Pending, Confirmed, Processing, Shipped, Delivered)

Bulk Actions – Tools for applying the same changes to multiple orders simultaneously

Backorder – An order for items currently out of stock but expected back soon

Payment Gateway – The service that processes customer payments (PayPal, Stripe, etc.)

Fulfillment – The complete process from receiving an order to delivering it to the customer

Wrap-up

You now know how to handle every stage of order processing in Wix. Start with the basics – confirming payments quickly and updating statuses regularly. As your order volume grows, use bulk actions and automation to maintain efficiency.

Remember, good order processing isn't just about ticking boxes. Every update you make affects a real customer waiting for their purchase. Stay organised, communicate clearly, and you'll build the kind of reputation that brings customers back.

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