Hostinger Horizons Refund Policy Explained
TL;DR:
- Hostinger offers a 30-day money-back guarantee on most Horizons services
- You must submit refund requests within 30 days of purchase
- Coverage varies by plan and some services may be excluded
- Contact customer support through live chat or email to request refunds
- Keep records of all communication with support
Getting a refund from Hostinger for your Horizons plan is straightforward when you know the process. Here's what you need to know about their refund policy and how to navigate it.
Understanding the 30-Day Window
Hostinger gives you 30 days from your purchase date to request a refund on most Horizons services. This window gives you enough time to test the platform and decide if it works for your needs.
To stay eligible for a refund, you need to:
- Submit your request before the 30-day period expires
- Make sure your account usage follows Hostinger's terms of service
- Have a valid reason that aligns with their refund criteria
What's Actually Covered
The refund policy covers most Horizons services, but not everything gets the same treatment. Standard hosting plans and basic features are typically included, but you might hit exclusions with:
- Add-on services purchased separately
- Third-party integrations or premium features
- Services used extensively before the refund request
- Plans purchased with special promotional pricing
This is why checking your specific plan details matters. The fine print often contains important exclusions that could affect your refund eligibility.
How to Request Your Refund
Getting your refund started requires contacting Hostinger's customer support directly. Here's the process:
- Log into your Hostinger account dashboard
- Find the support or help section
- Choose either live chat or email support
- Clearly state that you want to request a refund
- Provide your account details and explain why you're requesting the refund
- Follow any additional steps the support team provides
The support team will guide you through their specific requirements and let you know what documentation they need.
What to Expect During the Process
Refund processing times vary, but Hostinger typically handles requests within a few business days once approved. The actual money return depends on your original payment method – credit cards usually see refunds within 5-10 business days, while other payment methods might take longer.
Keep all your communication with support saved. This helps if you need to follow up or reference specific details later in the process.
Common Refund Scenarios
Most successful refund requests fall into these categories:
Technical issues: When Horizons doesn't work as advertised or has persistent problems that support can't resolve.
Feature limitations: If the platform lacks essential features you expected based on their marketing or plan descriptions.
Performance problems: When sites built on Horizons load slowly or experience frequent downtime.
Billing errors: Charges that don't match what you agreed to pay or unexpected fees.
Tips for a Smooth Refund Process
Be specific about your reasons. Vague complaints like "it's not working" won't help your case. Instead, explain exactly what problems you encountered and what you expected instead.
Document any issues you experienced. Screenshots, error messages, and specific examples strengthen your refund request.
Stay polite but persistent. Customer support handles these requests regularly, and a respectful approach typically gets better results.
FAQs
How long do I have to request a Hostinger refund?
You have 30 days from your original purchase date to submit a refund request through customer support.
Are all Horizons services covered by the refund policy?
Most core services are covered, but add-ons, third-party integrations, and promotional plans may have exclusions. Check your specific plan terms.
What's the fastest way to contact support for a refund?
Live chat through your Hostinger account dashboard typically provides the quickest response for refund requests.
How long does the refund process take?
Most requests are processed within a few business days once approved, with actual refunds taking 5-10 business days depending on your payment method.
Jargon Buster
Money-back guarantee: Hostinger's promise that you can get a full refund if their service doesn't meet your needs within the specified timeframe.
Refund eligibility: Whether you qualify for a refund based on factors like timing, usage, and compliance with terms of service.
Terms of service: The legal agreement between you and Hostinger that outlines what both parties can expect, including refund conditions.
Wrap-up
Hostinger's refund policy for Horizons is fairly standard for the hosting industry. The 30-day window gives you reasonable time to test the service, and the process through customer support is straightforward when you know what to expect. Keep your request specific, document any issues you've experienced, and don't wait until the last minute to reach out if you're having problems.
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