Integrate ShipStation with Your Squarespace Site
TL;DR:
- ShipStation automates shipping label printing and order syncing for Squarespace stores
- Available only for merchants in Australia, Canada, USA, and UK
- Starts at $9/month with 30-day free trial
- Syncs order details, customer info, and custom notes automatically
- If you connected before March 31, 2020, you'll need to reconnect due to updates
ShipStation streamlines your Squarespace shipping by connecting directly to major carriers like FedEx, UPS, and USPS. You'll get discounted shipping rates and automatic order management, but it's only available in four countries.
Getting Started with ShipStation
ShipStation works exclusively with Squarespace stores in Australia, Canada, the USA, and the UK. The integration lets you print shipping labels from major carriers at discounted rates and keeps your order management in sync.
Connecting Your Site
Here's how to set up the connection:
- Sign up for ShipStation and grab the 30-day free trial
- Go to your Squarespace Extensions panel
- Find ShipStation and click 'Connect to site'
- Log into your ShipStation account
- Choose which Squarespace site to connect
- Click 'Allow' to approve the connection
Your Squarespace shipping rates won't automatically sync with ShipStation, so double-check your selling settings are configured properly.
Managing Orders Through ShipStation
Once connected, ShipStation handles the heavy lifting:
- Orders sync automatically from Squarespace
- You can batch print shipping labels
- Order status updates to 'Fulfilled' in Squarespace when you ship
- Customers get the 'Order Fulfilled' email automatically
Shipping Your Orders
The process is straightforward:
- Refresh your ShipStation dashboard to pull in recent orders
- Go to the 'Orders' tab and select which orders to ship
- Click 'Create Labels'
- Add shipping details and create the label
If orders aren't showing up or there's a delay, try disconnecting and reconnecting ShipStation. This usually fixes sync issues.
Working with Fulfillment Services
ShipStation can connect to external fulfillment services like Shipwire or Amazon FBA:
- Follow ShipStation's setup guides to link your chosen fulfillment service
- When the service processes and ships an order, both ShipStation and Squarespace update automatically
Keep in mind that canceling orders gets tricky once a fulfillment service takes over. These services work fast, so if you need to cancel something, do it quickly in Squarespace before it gets processed.
FAQs
What if orders don't appear in ShipStation?
Refresh the connection by disconnecting and reconnecting the extension. This fixes most sync problems.
Can I use ShipStation outside the four supported countries?
No, ShipStation only integrates with Squarespace for merchants in Australia, Canada, USA, and UK.
How do I cancel an order that's already with a fulfillment service?
Cancel it in Squarespace as quickly as possible. ShipStation will try to communicate the cancellation, but success depends on how fast the fulfillment service processes orders.
Jargon Buster
ShipStation: Web application that prints shipping labels at discounted rates for major carriers
Squarespace Extensions: Add-on tools that connect your Squarespace site to external services
Order Fulfilled Email: Automatic notification sent to customers when their order ships
Wrap-up
ShipStation works well for Squarespace stores in supported countries. It automates the tedious parts of shipping while giving you better rates and tracking. The integration keeps everything in sync, so you spend less time on admin and more time growing your business.
If you run into setup issues or need help with specific configurations, ShipStation's support team can walk you through the process.
Ready to streamline your shipping process? Join Pixelhaze Academy for more Squarespace guides and tutorials.