How to Manage Order Fulfillment on Squarespace
TL;DR:
- Mark orders as fulfilled and add tracking numbers directly in your Squarespace dashboard
- Set up email and mobile notifications so you never miss a new order
- Use the Squarespace mobile app to scan shipping labels and fulfill orders quickly
- Connect with shipping partners like Easyship, Shippo, or ShipStation for streamlined shipping
- Digital products and gift cards fulfill automatically without manual work
- Manage order statuses and view payment details all from one place
Managing order fulfillment on Squarespace is straightforward once you know where everything lives. Whether you're shipping physical products, delivering services, or selling digital downloads, you can handle it all from your dashboard.
Fulfilling Different Types of Orders
Physical and Service Products
For physical products, you'll mark them as fulfilled and add a tracking number. This sends an automatic confirmation email to your customer with their tracking details.
Service products work similarly but don't need tracking numbers. You'll mark them as fulfilled once you've delivered the service, and customers get a confirmation.
Automatic Products
Digital downloads and gift cards handle themselves. Once payment processes, customers automatically receive their downloads or gift card codes. No manual work needed.
Keep your fulfillment status updated. It keeps your records clean and lets customers know exactly where their order stands.
Setting Up Order Notifications
Email Notifications
Anyone with admin or store manager access gets email alerts for new orders. These emails include billing information, shipping details, and everything else about the order.
Mobile Push Notifications
Download the Squarespace app and turn on order notifications. Go to 'Notifications' in the app settings and enable order and inventory alerts. You'll get pinged the moment a new order comes in.
Managing Orders from Your Dashboard
The Orders panel shows all your orders sorted by status: Pending, Fulfilled, or Canceled. You can filter by fulfillment method too, like Shipping or Pickup.
Bulk Fulfillment
Select multiple pending orders and fulfill them all at once. This saves time when you're processing several orders with the same shipping method.
Using the Mobile App
The app handles quick fulfillment actions well. You can scan shipping labels to automatically add tracking numbers, which is handy when you're packing orders away from your computer.
Order and Payment Details
Click into any order to see billing, shipping, and payment details. Payment information links directly to your processor (Stripe, PayPal, etc.) so you can check transaction details if needed.
One thing to watch: the product image in the app might not match the specific variant the customer bought. Double-check the product details to make sure you're shipping the right item.
Connecting with Shipping Partners
Squarespace integrates with shipping services like Easyship, Shippo, and ShipStation. These connections can automate parts of your fulfillment process and often get you better shipping rates.
If you're using a carrier that Squarespace doesn't recognize, select 'Other' when adding tracking numbers and input the carrier details manually.
FAQs
Can I manage multiple orders at once?
Yes, select several pending orders and fulfill them together from the dashboard. This bulk fulfillment saves time when processing similar orders.
What happens if I accidentally fulfill an order?
You can change an order back to 'Pending' status even after marking it fulfilled. Just remember that any confirmation emails already sent won't be recalled.
How do I add tracking for carriers Squarespace doesn't recognize?
Choose 'Other' when adding a tracking number and manually enter the carrier name and tracking details.
Do I need to manually fulfill digital products?
No, digital downloads and gift cards fulfill automatically once payment processes. Customers receive their items immediately.
Jargon Buster
Fulfilled Order – An order marked as complete after all processing steps are finished
Tracking Number – A unique code from shipping companies that lets customers track their delivery
Bulk Fulfillment – Processing multiple orders at once by marking them all as fulfilled together
Automatic Fulfillment – When digital products or gift cards are delivered to customers without manual work
Wrap-up
Good order management keeps your customers happy and your business running smoothly. Set up your notifications, get comfortable with the mobile app, and consider connecting with shipping partners if you're doing serious volume. The key is staying on top of your orders and keeping customers informed about their purchases.
Ready to take your Squarespace skills further? Join Pixelhaze Academy for more in-depth training and support.