How to Enable Apple Pay on Your Squarespace Store
Apple Pay streamlines checkout for customers using Safari on Apple devices, letting them pay without typing in shipping and billing details. Here's how to set it up and what you need to know about its limitations.
TL;DR:
- Apple Pay works for physical products and donations only
- Shows up automatically for customers with Apple Pay set up on Safari
- No extra transaction fees through Squarespace Payments or Stripe
- Toggle it on in your Store payments panel
- Has some quirks with local pickup and free shipping offers
Setting Up Apple Pay
Getting Apple Pay running on your Squarespace store is straightforward. Head to your Store payments panel and follow these steps:
- Select either 'Squarespace Payments' or 'Stripe' as your payment processor
- Find the 'Accept Apple Pay' option and toggle it ON
- That's it – Apple Pay will now appear for eligible customers
To check if it's working, visit your store on Safari using an iPhone or Mac. The Apple Pay button should appear at checkout for customers who have Apple Pay set up on their device.
Viewing Apple Pay Transactions
Apple Pay transactions show up in your regular Payments and Donations panel alongside other payments. Squarespace doesn't separate them out, but you can identify them through your payment processor's interface if you need to track them specifically.
Keep your payment records organised by checking them regularly. This helps with reporting and spotting any issues early.
What Customers Experience
When someone shops your store using Safari on an Apple device, Apple Pay automatically fills in their payment and shipping details. Here's what happens:
- Customer clicks the Apple Pay button at checkout
- Their payment information auto-populates
- They can confirm or change their shipping address
- They select shipping options if needed
- One tap completes the purchase
For donations, the process is even simpler since no shipping address is required.
Working Around Apple Pay Limitations
Apple Pay has a few quirks that can trip you up if you're not aware of them.
Local Pickup Issues
If Apple Pay defaults to local pickup when you'd rather offer shipping, it's usually because no shipping options match the customer's location. Fix this by:
- Naming your pickup options clearly (like "Local Pickup – Manchester")
- Expanding your shipping zones to cover more areas
- Double-checking your shipping settings match your actual service area
Free Shipping Promotions
Apple Pay doesn't play nicely with free shipping offers that only apply to specific shipping methods. If you run into this, try:
- Applying free shipping across all your shipping methods
- Setting up broad free shipping rules based on order value rather than specific options
- Using discount codes instead of automatic free shipping
Device Compatibility
Apple Pay works on these devices:
- iPhone SE, iPhone 6 and newer
- iPad Pro, iPad Air 2 and newer models
- Apple Watch paired with compatible iPhones
- Mac computers with Touch ID
Testing Your Setup
Before going live, test Apple Pay to make sure everything works properly:
- Use a device running current iOS or macOS
- Complete a test checkout or donation
- Process a refund to avoid actual charges
Regular testing helps catch issues before customers do.
Product Limitations
Apple Pay only works for physical products and donations on Squarespace. Digital downloads, services, and subscription products need different payment methods.
This means if you sell a mix of physical and digital products, customers might see Apple Pay for some items but not others. Keep this in mind when setting up your store.
FAQs
Does Apple Pay work for all product types?
No, only physical goods and donations. Digital downloads and services need other payment methods.
Are there extra fees for Apple Pay transactions?
No additional fees when using Squarespace Payments or Stripe.
Why isn't Apple Pay showing up at checkout?
Check the order total is above £0.00 and verify Apple Pay is enabled in your Safari settings.
Can I track Apple Pay transactions separately?
They appear with other payments in Squarespace, but you can identify them through your payment processor's dashboard.
Jargon Buster
Squarespace Payments – Squarespace's built-in payment system that handles various payment types including Apple Pay
Stripe – Third-party payment platform that processes online transactions securely
iOS and macOS – Apple's operating systems for mobile devices and computers
Wrap-up
Apple Pay makes checkout faster and more secure for customers using Apple devices. The setup is simple, but knowing its limitations helps you plan around potential issues with shipping options and product types. Test it thoroughly before launch, and keep an eye on how it affects your checkout conversion rates.
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