Import Etsy Reviews to Squarespace
Moving your Etsy reviews over to Squarespace is a smart way to build trust with new customers. Here's how to get your hard-earned social proof working on your own site.
TL;DR:
- You need a Squarespace Commerce plan to import Etsy reviews
- Reviews appear on product pages, not in the Customer Reviews panel
- Import your products first, then add the reviews
- Reviews display under all products unless you adjust settings
- You can reimport daily to keep reviews current
Getting Your Products Ready
Before you start importing reviews, make sure all your Etsy products are already set up in your Squarespace store. The review import won't work properly if the products aren't there first.
Check your product list and confirm everything's in place. This saves you headaches later when reviews don't appear where you expect them.
How to Import Your Reviews
The actual import process is straightforward:
- Go to the Customer Reviews panel in your Squarespace dashboard
- Find the Etsy Reviews section and click the import option
- Click 'Login and Import' and enter your Etsy login details
- Give Squarespace permission to access your Etsy account when prompted
- Wait for the import to complete (this can take up to 20 minutes)
If the import fails, just try again. Sometimes it takes a couple of attempts, especially if you have lots of products or reviews.
Keeping Reviews Updated
Once your reviews are imported, they'll show up under your products. Here's how to manage them:
Daily Updates
Go back to the Customer Reviews panel and hit the 'Reimport' button whenever you want to pull in new reviews from Etsy. You can do this once a day to keep everything current.
Hiding Reviews
If you want to hide all imported reviews, turn off the 'Imported Reviews' toggle in your settings.
Removing Individual Reviews
You can't delete individual reviews directly in Squarespace. If you need a specific review removed, you'll need to delete it on Etsy first, then reimport your reviews.
Things to Keep in Mind
The review display system has some limitations. Reviews appear in bulk under all your products unless you change the display settings. You can't style individual reviews or move them around once they're imported.
Also, customers can't leave new Etsy reviews through your Squarespace site. They'll need to go back to Etsy or leave reviews directly on Squarespace instead.
FAQs
Can I import Etsy reviews without a Commerce plan?
No, this feature only works with Commerce plans. You'll need to upgrade if you're on a basic plan.
Do reviews only appear under the products they were written for?
No, imported reviews appear under all products by default. You can adjust this in your display settings.
How often can I update my imported reviews?
You can reimport once per day to pull in new reviews from Etsy.
What happens if the import fails?
Try the import process again. Make sure your products are already imported first and that you have a stable internet connection.
Jargon Buster
Commerce Plan – Squarespace's e-commerce subscription tier that includes advanced selling features
Customer Reviews Panel – The section in your Squarespace dashboard where you manage all review settings
Reimport – The process of pulling in updated reviews from Etsy to refresh what's showing on your site
Wrap-up
Importing your Etsy reviews gives your Squarespace store instant credibility. While the system displays reviews in bulk rather than matching them to specific products, regular updates keep your social proof fresh and relevant.
Remember, you'll need a Commerce plan to access this feature, but the trust boost from genuine customer reviews makes it worthwhile for most online sellers.
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