Term
Client Satisfaction Survey
Definition
A Client Satisfaction Survey is a feature used to assess how pleased clients are with your services. It aims to boost client retention and improve service quality.
Where you'll find it
This feature is typically located within the client retention or customer feedback sections of the Business platform.
Common use cases
- Gathering client feedback after the completion of a project to evaluate their satisfaction.
- Identifying areas of your service that need improvement based on client responses.
- Measuring client loyalty and overall satisfaction to strategize better client retention tactics.
Things to watch out for
- Ensure you’re interpreting the survey results accurately to make informed business decisions.
- Avoid leading questions in your surveys that could skew the data.
- Regular updates to the survey questions may be required to reflect changes in business services or client expectations.
Related terms
- Feedback Management
- Customer Experience
- Service Quality Assessment
- Business Performance Metrics
Pixelhaze Tip: To increase response rates, keep your surveys short and to the point. Clients are more likely to complete the survey if it takes less than 5 minutes. Include a mix of open-ended questions and multiple-choice questions to gather both qualitative and quantitative data.