Local Pickup and Delivery on Squarespace
Setting up local pickup and delivery options on Squarespace helps you serve nearby customers without the hassle of traditional shipping. You can offer free pickup, charge delivery fees, and manage everything through your store dashboard.
TL;DR:
- Set up free local pickup and adjustable fee delivery for physical products
- Configure options in the Pickup and Delivery panels of your Squarespace store
- Essential details like pickup addresses and delivery zones are customizable
- Taxation addresses ensure correct sales tax based on pickup locations
- Manage order readiness, communications, and customer interactions efficiently
Setting Up Local Pickup
Local pickup gives nearby customers a way to collect orders without shipping costs. Here's how to set it up:
Creating a Local Pickup Option
- Go to the Pickup panel in your Squarespace dashboard and click 'Add pickup option'
- Enter a name for this pickup option (customers will see this at checkout)
- Add pickup address, store hours, and any specific pickup instructions
- Under 'Optional Information', add a taxation address to calculate correct sales taxes
You can leave out the full address here and include it in your pickup confirmation emails if you prefer to keep your location private.
Keep in mind: You can't schedule specific pickup times, and certain payment methods like Afterpay aren't available for local pickup orders.
Setting Up Local Delivery
You can offer local delivery either free or for a fee, depending on what works for your business.
Creating a Local Delivery Option
- Open the Delivery panel and click 'Add delivery option'
- Set your operational area by selecting the country and entering zip or postal codes
- Name your delivery option clearly (like "Local Delivery to Lower Manhattan")
- Set delivery fees for the defined zones
- Add information about your delivery process, including courier service details
You can create multiple delivery options if you serve different locations with different terms and pricing.
Managing Orders and Customer Communication
Good order management and clear communication keep customers happy and reduce confusion.
When an Order is Ready
Go to 'Orders' in the Products & Services panel to mark orders ready for pickup or delivery. You can send notification emails to customers directly from this interface.
Improving the Customer Experience
Set up a custom checkout form to gather specific information you need, like scheduling preferences or preferred contact methods.
Handling Unclaimed Orders
Create a clear policy about how long you'll hold orders and communicate this to customers upfront. Always require a phone number at checkout so you can reach customers about their order status.
FAQs
What can I do if I need more automation for customer notifications?
Consider integrating external tools or services that specialise in automated alerts and reminders.
Can I modify pickup or delivery options after setting them up?
Yes, you can update or delete any pickup or delivery option by going to the respective panel and editing the settings.
How do I handle taxes for different pickup locations?
Use the 'Optional Information' section to add a specific taxation address for each location. This ensures accurate tax calculations.
Jargon Buster
Local Pickup: A service option where customers collect orders directly from a designated location without shipping fees.
Delivery Panel: The section within Squarespace where you configure and manage delivery settings.
Taxation Address: The address used to calculate appropriate sales tax based on where goods are picked up, not the billing address.
Wrap-up
Adding local pickup and delivery options to your Squarespace store makes shopping more convenient for nearby customers while giving you more control over order fulfilment. The key is getting the details right – accurate taxation addresses, clear communication about pickup and delivery processes, and prompt order notifications. With these elements in place, you'll provide a smooth shopping experience that local customers will appreciate.
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