Manage Sold Out Products on Squarespace
TL;DR:
- Set products as sold out manually by adjusting stock levels to zero
- Customise "Sold Out" labels to match your store's style
- Enable product waitlists for customer notifications on restocks
- Use the Squarespace app for alerts on stock levels
- Choose whether to hide or display sold-out products in your store
When a product runs out of stock on Squarespace, it's automatically marked as sold out and customers can't add it to their carts. You'll see a "Sold Out" label on both the store and product detail pages. You can also manually set a product's stock level to zero to immediately update its status to sold out.
Setting a Product as Sold Out
Navigate to the Products & Services panel and choose Products. Hover over the product you want to mark as sold out and change the stock quantity to zero. If the product has variants, expand these options and set their quantities to zero as well.
Customising Sold Out Labels
You can change the default "Sold Out" text to something that fits your business better, like "Unavailable" or "Temporarily Out of Stock."
Open the Product Status panel and select Out of Stock. Edit the text field to your preferred wording and save the changes.
The label's style and placement can vary with your text alignment settings on store pages. In product blocks on version 7.1, the appearance is fixed as white text on a black background.
Managing Variants
Product variants that are out of stock will either show a dimmed button or a "Sold Out" label in the dropdown menu. If you don't want to display these labels next to each variant, access the Product Status panel, navigate to Out of Stock and turn off the Show in variant dropdown toggle. Save your changes to update the display.
Setting Up Product Waitlists
Squarespace lets you set up waitlists for products. This feature sends an automatic notification to customers when a sold-out item is back in stock.
Inside your product settings, you can enable the waitlist option which customers can sign up for directly on the product page.
FAQs
How do I receive alerts when my products are low in stock?
Install the Squarespace app on your mobile device and enable notifications for inventory levels.
Can I hide products that are sold out?
Yes, you can either hide sold-out products or reorder them to the bottom of your store page to display available items first.
Is there an option to automatically restock sold-out items?
No, Squarespace doesn't currently support automatic restocking. You need to manually update inventory levels.
Jargon Buster
Stock Level: The current quantity of a specific product available for sale.
Variant: Different versions of the same product, often varying in size, colour, or material.
Waitlist: A feature that allows customers to sign up to receive notifications when an item is back in stock.
Wrap-up
Managing sold-out products effectively keeps your online store looking professional. By using Squarespace's tools to customise labels, set up notifications, and manage inventory, you can improve the shopping experience for your customers while keeping them informed about product availability. Even when products are sold out, displaying them smartly can still create demand and keep your customers engaged.
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