Managing Your Squarespace Customer Account
TL;DR:
- Create customer accounts during checkout or via the Sign In link
- Customize welcome emails to match your brand
- Save credit card information securely (PayPal and Apple Pay excluded)
- Update account details like email, payment methods, and addresses easily
- Access order history and manage subscriptions from your account dashboard
Creating a customer account on Squarespace gives you access to order tracking, saved payment methods, and faster checkout for future purchases. Here's how to set up and manage your account effectively.
Creating a Customer Account
At Checkout
When making a purchase, you can create an account by entering your email and payment details, then selecting the option to create an account. This saves your information for future orders and lets you store credit card details securely.
Your password needs to be at least ten characters long. Once created, you'll have access to order tracking and can reorder items quickly.
After Checkout
If you didn't create an account during checkout, you'll see an option on the order confirmation page. This gives you the same benefits – easy reordering and order tracking.
Using the Sign In Link
Most Squarespace sites have a Sign In link in the navigation menu. You can use this to create a new account or log into an existing one. Once you're logged in, this link changes to 'Account' so you know you're signed in.
Managing Your Account
Accessing Account Settings
Click 'Account' in the navigation menu to access your account dashboard. From here you can:
- Review order history
- Manage subscriptions and memberships
- Update payment and shipping details
- Edit your profile information
Updating Your Details
Email Address
To change your email address:
- Log in and go to Profile under Account settings
- Enter and confirm your new email address
- Save the changes
- Check your email for a verification link
Payment Methods
You can update payment methods in two ways:
- Through the main Account menu for general payment methods
- Via Membership or Subscription settings for active recurring payments
This is particularly important for subscriptions – if your card expires, you'll need to update it here to avoid service interruptions.
Signing Out
To log out, click 'Account' in the navigation menu and select 'Sign Out'.
FAQs
Can I delete my customer account myself?
No, you can't delete your own account. The site owner or admin needs to do this through the Contacts panel in their dashboard.
How do I update my payment method for active subscriptions?
Go to your account settings, select the subscription you want to update, and enter new payment details in the Payment Method section.
What happens if I get an error saying my email is already in use?
This means the email is linked to another account. You can either use the existing account or create a new one with a different email address.
Will my saved payment methods work with PayPal or Apple Pay?
No, Squarespace only saves traditional credit card information. PayPal and Apple Pay transactions aren't stored in your account.
Jargon Buster
Digital Product: A virtual item sold through an online store that doesn't require physical shipping, like downloads or online courses.
Brine Template: A Squarespace template family that offers specific customization options for navigation and design elements.
Subscription Products: Items that customers receive on a recurring basis, requiring active payment methods to be kept on file.
Wrap-up
Squarespace customer accounts are designed to make your shopping experience smoother. Once you understand how to create and manage your account, you can track orders, save payment information, and manage subscriptions without hassle.
The key is setting everything up properly from the start. Take a few minutes to fill out your profile completely and save your preferred payment methods. This small investment of time will save you effort on every future purchase.
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