Reactivate Your Squarespace Domain Quickly
TL;DR:
- Verify domain ownership through email within 15 days of registration to avoid suspension
- Check your Squarespace domain dashboard for red "Domain suspended" warnings
- Click the verification link in emails from Squarespace (check spam folders too)
- Update your Owner Contact email if verification emails aren't getting through
- Reconnection takes about 15 minutes but can take up to 48 hours in some cases
Confirming Your Domain Suspension
Head to your Squarespace domain dashboard to check if your domain is actually suspended. You'll see a red "Domain suspended" warning displayed under the affected domain.
If your domain isn't showing this message but still isn't working, try clearing your browser cache or disabling extensions first. These simple fixes often solve connectivity issues.
Steps to Unsuspend Your Domain
Step 1: Find the Verification Email
Check your email inbox and spam folder for verification messages from customercare@squarespace.com or no-reply@squarespace.com. These emails ask you to verify your domain ownership immediately.
If you find the email, click the verification link. This should unsuspend your domain straight away.
If the link doesn't work or shows an error page, try opening your email in a different browser or on your mobile device, then click the link again.
Step 2: Check Your Owner Contact Information
If the verification email isn't working, check that your Owner Contact email is correct:
- Go to your domain dashboard
- Select the suspended domain
- Click 'Edit' under Registration information
- Review and update the Owner email address if needed
Step 3: Resend the Verification Email
Once you've confirmed the Owner email is correct, request a new verification email. If it doesn't arrive quickly, check your spam folder again.
Step 4: Use a Different Email Address
If you're still having problems, try using a different email address:
- In your domain dashboard settings, edit the domain's registration details
- Change the Owner email to an alternative address
- Request a new verification email and click the link when it arrives
Keep a backup email address ready for situations like this. It makes resolving these issues much quicker.
Common Reasons for Domain Suspension
Most domain suspensions happen because verification emails go unanswered. This can occur with:
- New domain registrations (15-day verification window)
- Annual verification emails from registrars like Tucows
- Outdated contact information that no longer receives emails
Even established domains can be suspended if annual verification emails bounce back to unmonitored email addresses.
FAQs
Can someone claim my suspended domain?
No. Suspended domains can only change ownership through official legal processes like court orders.
What happens if I never verify my domain?
Unverified domains continue through their normal lifecycle. They'll renew or expire based on your payment details on file.
My old domain was suddenly suspended. Why?
This usually happens when annual verification emails from registrars bounce back. Update your owner contact details to fix this.
How long does reactivation take?
Most domains reactivate within 15 minutes of verification. In some cases, it can take up to 48 hours.
Jargon Buster
Domain – Your website's web address or URL
Owner Contact – The email address registered as the domain owner for verification purposes
TLD Registry – Organizations that manage top-level domains like .com or .org
UDRP – Uniform Domain-Name Dispute-Resolution Policy for settling domain disputes
Wrap-up
Fixing a suspended Squarespace domain is straightforward once you know the steps. The key is keeping your contact details current and watching for verification emails in both your inbox and spam folders.
If the standard verification process isn't working, updating your registered email address usually does the trick. Remember that reconnection times vary, so give it some time after verification.
Need help with other Squarespace issues? Check out our comprehensive guides and tutorials to keep your site running smoothly.