Set Up a Basic FAQ Chatbot on Hostinger
TL;DR:
- Create a simple FAQ chatbot using Hostinger Website Builder's built-in tools
- Customise responses and design to match your brand
- Connect with existing customer support systems for seamless handoffs
- Track performance through Hostinger's analytics dashboard
Getting an FAQ chatbot running on your Hostinger website takes about 10 minutes once you know where everything is. The built-in tools handle most of the heavy lifting, so you can focus on writing helpful responses rather than wrestling with code.
Getting Started with Your FAQ Chatbot
Log into your Hostinger account and head to the Website Builder. Once you're in the editor, look for the 'Add-ons' section in your dashboard. The chatbot feature sits here, clearly labelled for FAQ functionality.
Click through to start the setup process. You'll need to give your chatbot a name and pick a basic design theme that works with your site. The preview shows you how it'll look to visitors, so you can test different options before committing.
The initial setup covers the essentials: greeting message, fallback responses for questions it can't answer, and basic styling. Don't worry about getting everything perfect at this stage. You can always come back and adjust things later.
Customising Your Chatbot
The real work happens in the 'Responses' tab. This is where you'll add your FAQ pairs and shape how the chatbot talks to visitors. Start with your most common questions, the ones that eat up your support time.
Write responses in your normal tone of voice. If you're usually casual and friendly, keep that going in the chatbot. If you're more formal, stick with that. Consistency matters more than trying to sound like a robot.
For design changes, you can adjust colours, fonts, and positioning through the customisation panel. Match your existing brand colours and fonts so the chatbot feels like part of your site, not a bolt-on addition.
The chatbot widget can sit in different positions on your pages. Bottom-right corner works well for most sites, but test what feels natural for your layout.
Integrating with Customer Support
If you're already using customer support software, you can connect it to your Hostinger chatbot. This creates a smooth handoff when the chatbot can't help and a real person needs to step in.
In the chatbot settings, look for integration options. The system supports most popular support platforms, and the setup process walks you through the connection steps for your specific software.
Once connected, visitors can escalate from the chatbot to your support team without starting their conversation from scratch. The chatbot passes along the context, so your team knows what the visitor was asking about.
Test the integration thoroughly before going live. Send a few test messages through the chatbot and make sure they're reaching your support system correctly.
Tracking and Analytics
The analytics dashboard shows you how your chatbot is performing. You'll see metrics like how many people are using it, which questions come up most often, and where conversations typically end.
Pay attention to the questions that stump your chatbot. These are candidates for new FAQ entries or signs that your existing responses need work. If people keep asking the same thing that your chatbot can't answer, add it to your FAQ list.
The data also shows you peak usage times and common conversation patterns. This helps you understand when visitors need the most help and what they're struggling with on your site.
FAQs
Can I integrate the FAQ chatbot with my existing customer support system?
Yes, the chatbot connects with most popular support platforms. You'll find the integration options in the chatbot settings panel.
Can I add new questions and answers to the chatbot easily?
Adding new FAQ pairs is straightforward through the responses tab. You can add, edit, or remove questions anytime without affecting your live chatbot.
Is it possible to track the performance of the FAQ chatbot?
Hostinger provides analytics showing usage patterns, popular questions, and conversation success rates through the chatbot dashboard.
Jargon Buster
- Chatbot: Automated software that chats with website visitors, answering common questions without human involvement
- FAQ: Frequently Asked Questions, a list of common queries and their answers
- Integration: Connecting different software tools so they work together and share information
Wrap-up
A well-set-up FAQ chatbot handles routine questions automatically, freeing up your time for more complex customer issues. The key is starting simple, monitoring what people actually ask, and gradually building up your response library based on real conversations.
Keep your responses helpful and in your normal voice. Update the FAQ list regularly as new questions come up. The chatbot gets more useful over time as you add more scenarios it can handle.
Ready to build something bigger? Check out our full training programme at Pixelhaze Academy for advanced website strategies.