Track Customer Orders in Squarespace
TL;DR:
- Track order shipments directly from your Squarespace site or app
- Access order details from 'Products & Services' or the 'Commerce' section
- Click the tracking number to view the shipment's status on the carrier's website
- Enhance tracking with the Aftership extension for automated updates
- Resend order confirmations if needed, allowing customers access to tracking
How to Find Tracking Information
If you've assigned a tracking number to a customer's order, monitoring its shipment is straightforward. Here's how to locate and use the tracking details on different platforms:
On a Computer:
- Navigate to the Products & Services panel and select Orders
- Use the 'All Statuses' drop-down to filter orders by 'Fulfilled' or use the 'All Methods' drop-down to select 'Shipping'. You can also find an order by typing the order number, customer's email, or name into the search bar (omit the '#' when typing the order number)
- Open the chosen order to view detailed information
- Click on the tracking number listed under 'Delivery'. This will redirect you to the carrier's tracking page in a new tab
Using the Squarespace App:
- Tap on 'Commerce', then 'Orders'
- Choose 'Fulfilled' from the 'Pending' drop-down menu to filter the orders
- Select the desired order to view its details
- In the 'Delivery' section, tap on the tracking number to open the tracking link right within the app
- Tap 'Done' or the back arrow to exit the tracking page
Always double-check the tracking number for accuracy before sharing it with your customer to ensure they receive the correct shipment status.
Enhancing Shipment Tracking
To offer a more polished and informative tracking experience:
- Connect the Aftership extension to your Squarespace store. This allows you to set up a customized tracking page and send automated delivery updates directly to your customers
- Note that while Squarespace ensures basic compatibility, for detailed support with the Aftership extension, directly contact the service provider
Handling Customer Queries
If a customer reaches out lacking a tracking number, you can swiftly resend the order confirmation email which includes the tracking details.
Encourage customers to keep track of their shipping updates via their own account for direct access anytime.
FAQs
How do I add a tracking number to a completed order?
Navigate to the order's detail page and enter the tracking number under the 'Delivery' section.
Can customers track their orders themselves in Squarespace?
Yes, customers can use the tracking link provided in their shipping confirmation email or directly from their customer account.
How do I set up automated delivery notifications?
Use the Aftership extension to automate and centralize the tracking process, ensuring customers always stay informed.
Jargon Buster
- Squarespace Commerce: The e-commerce platform provided by Squarespace for online store management
- Tracking Number: A unique identifier assigned to parcels, allowing both senders and receivers to follow the shipment's progress
- Aftership Extension: A third-party tool that integrates with your Squarespace store to enhance and automate the tracking of shipments
Wrap-up
Tracking the shipping status of customer orders in Squarespace is both seamless and efficient, whether you're using a computer or mobile app. By utilising tools like the Aftership extension, you can further improve customer satisfaction with automated updates and a personalized tracking experience. Remember, keeping your customers informed at every step not only enhances transparency but also builds trust and reliability in your service.
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