Squarespace Gift Cards Guide
TL;DR:
- Gift cards on Squarespace are digital only and sent via email
- No physical cards or custom codes available
- Gift cards cover taxes and shipping but aren't taxed themselves
- Full value must be used, but can be split across multiple purchases
- Gift cards never expire, even if your site goes offline
Gift cards are a solid way to boost sales and keep customers coming back. On Squarespace, they work as digital codes only. No physical cards to print or post.
How Gift Cards Work
When someone buys a gift card from your Squarespace store, the recipient gets a unique code via email. They enter this code at checkout and the value gets deducted from their total order cost, including taxes and shipping.
If their purchase costs more than the gift card value, they can pay the difference with a regular payment method. Multiple gift cards can be used on a single order too.
What You Can't Do
Squarespace doesn't support physical gift cards at all. You also can't create custom gift card codes or set expiration dates. If you delete a gift card product from your store, it stops new sales but existing cards keep working.
Keep your store's currency and pricing decisions locked in before issuing gift cards. Changing these later creates headaches.
Multiple Purchases
Here's something that catches people out: customers can only buy one gift card per checkout. If they want several cards, they need to go through checkout multiple times.
Refunds and Gift Cards
If you need to refund an order paid with a gift card, you can put the money back onto the card. This increases the remaining balance for future use.
FAQs
Can customers combine gift cards with other payment methods?
Yes, if their order total exceeds the gift card balance, they can pay the difference with a credit card or other payment method.
What happens to gift cards if I close my store?
Gift cards never expire, even if your Squarespace site goes offline. However, customers won't be able to use them if there's no active store to shop from.
Can I track gift card usage?
Yes, Squarespace shows gift card activity in your Commerce dashboard, including when they're purchased, redeemed, and their remaining balances.
Do gift cards work with discount codes?
Yes, customers can use discount codes alongside gift cards. The discount applies first, then the gift card value is deducted from the remaining total.
Jargon Buster
Digital Codes – Unique numbers sent via email that work like cash at checkout
Commerce Dashboard – Your Squarespace admin area where you manage orders and payments
Checkout Process – The steps customers go through to complete their purchase
Remaining Balance – How much money is left on a gift card after it's been used
Wrap-up
Gift cards on Squarespace are straightforward but limited. They're digital only, which keeps things simple but means no fancy physical cards. The key thing to remember is they never expire and can be split across multiple purchases, making them flexible for customers.
The main limitation is the one-card-per-checkout rule, which can be annoying for bulk buyers. But for most businesses, Squarespace gift cards do the job well without much fuss.
Ready to dive deeper into Squarespace commerce features? Join Pixelhaze Academy for detailed guides and expert support.