Squarespace 14 Day Refund Policy
TL;DR:
- Squarespace offers a 14-day refund window for new subscriptions
- You must contact customer support directly to request your refund
- After 14 days, refunds aren't normally available
- Special circumstances might be reviewed case-by-case
- Keep track of your subscription start date to avoid missing the deadline
Squarespace gives you 14 days to decide if their platform works for you. This two-week window starts from when you first subscribe to a paid plan, giving you time to build, test, and see if Squarespace meets your needs.
The policy is straightforward but has some important details worth knowing.
How the 14-Day Window Works
Your refund window begins the moment you upgrade from a free trial to a paid subscription. Those 14 days include weekends and bank holidays, so the clock keeps ticking.
During this period, you can use all the features included in your plan. Build your site, test the e-commerce tools, try the integrations. This isn't just a grace period – it's designed to let you properly evaluate the platform.
If you decide Squarespace isn't right for you within those 14 days, you can get your money back.
Getting Your Refund
Squarespace doesn't offer automatic refunds through your account dashboard. You need to contact their customer support team directly.
When you get in touch, have these details ready:
- Your account email address
- The date you started your subscription
- A brief explanation of why you want the refund
Their support team will verify your account and process the refund if you're within the 14-day window. Most refund requests are handled quickly once they confirm your eligibility.
After the 14-Day Window
Once those 14 days pass, Squarespace's policy becomes much stricter. Standard refunds aren't available for subscriptions older than two weeks.
That said, they do review exceptional circumstances on a case-by-case basis. Technical issues that prevented you from using the service, billing errors, or other problems beyond your control might qualify for consideration.
Don't expect this to be automatic though. You'll need to explain your situation clearly and provide any relevant details about what went wrong.
What Counts as a New Subscription
The 14-day policy applies to genuinely new subscriptions. If you've used Squarespace before and received a refund, you won't be eligible for another 14-day window on future subscriptions.
Plan upgrades and renewals also don't qualify. The refund window only applies when you first move from a free trial to a paid plan.
Processing Times
Once Squarespace approves your refund, it typically appears on your payment method within 5-7 business days. The exact timing depends on your bank or credit card provider.
If you paid by PayPal, refunds usually show up faster. Bank transfers can take a bit longer to process.
FAQs
What happens if I miss the 14-day deadline?
Refunds become very unlikely after 14 days. You can still contact support to explain any exceptional circumstances, but standard policy doesn't allow refunds beyond the initial window.
Can I cancel my subscription anytime?
Yes, you can cancel whenever you want. Your site will remain live until the end of your current billing period. But remember, cancelling isn't the same as getting a refund – that's only available within the first 14 days.
Do domain purchases get refunded too?
Domain registrations follow separate rules and typically aren't refundable. If you bought a domain through Squarespace, check with support about their specific domain refund policy.
What if I used a discount code?
Refunds are processed for the amount you actually paid. If you used a promotional code or discount, you'll get back what you spent, not the full list price.
Jargon Buster
Subscription: Your ongoing payment plan that gives you access to Squarespace's features and keeps your site live.
Billing period: The timeframe your subscription covers – usually monthly or annual depending on which plan you chose.
Account dashboard: The control panel where you manage your Squarespace site, billing, and settings.
Wrap-up
Squarespace's 14-day refund policy gives you a proper chance to test their platform without risk. The key is using those two weeks effectively and keeping track of when your paid subscription started.
If you're on the fence about Squarespace, take advantage of the full 14 days. Build something, test the features you need, and see how the platform handles your specific requirements. That way, you'll make an informed decision either way.
Ready to dive deeper into Squarespace? Check out our comprehensive guides and tutorials at Pixelhaze Academy.